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For Companies At a Glance
- Tasks: Design and build high-quality ServiceNow solutions while advising on best practices.
- Company: Join Computacenter, a leading ServiceNow partner in Europe, awarded EMEA Elite Segment Partner of the Year.
- Benefits: Enjoy hybrid work options, a supportive team environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving technical challenges and enhancing user experiences through automation.
- Qualifications: 4+ years in ServiceNow roles, strong customer-facing skills, and SC clearance eligibility required.
- Other info: Opportunities for mentorship and technical leadership available within a growing community.
The predicted salary is between 48000 - 84000 £ per year.
Location: UK – Mobile England | Job-ID: 216921 | Contract type: Standard | Business Unit: ServiceNow
Life on the team
Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions.
We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we’ve grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.
We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenter’s ServiceNow Centre of Excellence may be for you.
What you’ll do
Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.
- Delivering high quality ServiceNow implementations based on business process requirements.
- Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Keep up to date with current and future market developments, technologies, product and strategies.
- Ensuring adherence to our coding and design standards and providing technical hand-over documentation.
- Increasing application operating efficiency and adapting to new requirements, as necessary.
- Assisting with system testing and UAT.
- Escalate issues in line with company processes to ensure customer demands are met.
- Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
- Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements.
- Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.
- You will need to work collaboratively across all SN CoE teams.
Depending on your experience you will also:
- Provide technical design authority and mentor more junior members of the team.
- Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
What you’ll need
- Proven implementation experience with Strategic Portfolio Management (SPM)
- Ideally, possess experience with various ServiceNow modules, including ITSM, GRC, IRM, and CSDM.
- A passion for sharing knowledge, peer reviewing, and setting technical standards.
- Over 5 years of experience in similar roles within the ServiceNow ecosystem.
- Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools.
- Proficient in Web Technologies (e.g., JavaScript, SOAP/REST web services, XML & JSON).
- An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations/feedback).
- Ability to provide technical leadership and support to the Centre of Excellence.
- Experience with Software Development Lifecycle in Agile and Waterfall projects.
- Self-managing and capable of working independently or as part of a team.
- Skilled in managing customer expectations.
- Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.
- Effective active listening skills and the ability to understand the priorities and concerns of others.
Additional information
Country: UK
Location: Travel to customer sites as required
Hours: 37.5
Role Type: Permanent
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Our business may be about technology, but first of all it’s about people
With over 20,000 people across 22 countries, we are proud of our inclusive culture – where everyone can thrive, feel valued, and truly belong.
As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment – we’d love to hear from you!
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Senior ServiceNow Technical Consultant employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow Technical Consultant
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform. Being knowledgeable about recent developments will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current employees at Computacenter or other professionals in the ServiceNow community. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of your past work with ServiceNow implementations. Highlighting your experience with complex projects and how you overcame challenges will showcase your problem-solving skills and technical expertise.
✨Tip Number 4
Demonstrate your ability to work collaboratively by preparing to discuss how you've successfully worked in teams before. Emphasising your communication skills and teamwork will align well with the role's requirements.
We think you need these skills to ace Senior ServiceNow Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the ServiceNow ecosystem. Focus on your technical skills, particularly in areas mentioned in the job description, such as implementation understanding and customer-facing abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ServiceNow and your desire to contribute to Computacenter's team. Mention specific projects or experiences that demonstrate your expertise and how you can add value to their Centre of Excellence.
Highlight Soft Skills: In your application, emphasise your communication skills and ability to work collaboratively. Provide examples of how you've successfully managed customer expectations and built relationships in previous roles.
Showcase Continuous Learning: Mention any ongoing training or certifications related to ServiceNow or relevant technologies. This demonstrates your commitment to staying updated with market developments and your eagerness to grow within the role.
How to prepare for a job interview at Computacenter
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with the ServiceNow platform during the interview. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your in-depth knowledge and practical skills.
✨Communicate Clearly and Effectively
Given the role's emphasis on communication, practice articulating complex technical concepts in a way that is easy for non-technical stakeholders to understand. Use examples from your past experiences to illustrate your points and ensure you can convey your ideas clearly.
✨Demonstrate Team Collaboration Skills
Since the position requires working collaboratively across teams, be ready to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to build relationships and work effectively in a team environment.
✨Prepare for Technical Questions
Expect to face technical questions related to ServiceNow implementations and best practices. Brush up on your knowledge of the Now Platform, including its applications and functionalities. Being well-prepared will help you answer confidently and showcase your expertise.
