At a Glance
- Tasks: Lead onsite and field services, ensuring high-quality delivery and customer satisfaction.
- Company: Join Computacenter, a leading IT infrastructure services provider with a collaborative culture.
- Benefits: Enjoy a supportive environment, career growth, and the chance to make a real impact.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be a key player in improving services and building strong customer relationships.
- Qualifications: Strong leadership experience in IT operations and excellent stakeholder management skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: UK - Cust Site - Derby, UK - Nottingham | Job-ID: 219596 | Contract type: Standard | Business
Unit: Information Technology Life on the team As an Operations Manager, you’ll play a key role in leading the delivery of high-quality onsite and field services across a defined region.
You’ll work closely with Team Leaders, service teams, customers and internal stakeholders to make sure our services run smoothly, consistently and to the standards our customers expect.
This is a highly visible leadership role where no two days are the same.
You’ll spend time across customer sites, engaging face to face with your teams, supporting operational performance and helping create an environment where people feel informed, supported and able to do their best work.
The role is an onsite role at one of our customers sites.
It would suit someone that is located in or around the Derby area.
What you'll do Lead the operational delivery of onsite and field services, ensuring services meet agreed SLAs, KPIs and customer expectations.
Manage, coach and support Team Leaders, helping them develop their leadership capability and deliver strong outcomes through their teams.
Build trusted relationships with customers, partners and internal stakeholders, acting as a key point of contact for service performance, escalations and improvements.
Use data, reporting and local insight to identify opportunities to improve service quality, efficiency and customer satisfaction.
Take ownership of escalations and operational issues, bringing the right people together quickly to resolve challenges and keep stakeholders informed.
Support change activity across your region, ensuring approved changes are delivered effectively and any risks or impacts are clearly communicated.
Oversee resource planning, performance management, employee engagement, wellbeing and compliance with internal processes.
Contribute to a strong management community by sharing knowledge, lessons learned and best practice across teams and services.
What you'll need Strong leadership and people management experience, including experience managing managers or team leaders.
A proven background in IT operations, managed services or field service delivery, with a good understanding of enterprise IT environments.
Experience delivering against SLAs and KPIs, with a track record of improving service performance, processes and customer experience.
Excellent stakeholder management skills, with the confidence to build relationships in a matrix environment.
Strong organisational skills and the ability to prioritise, make decisions and manage escalations with urgency and clarity.
Experience using reporting, data and insight to drive operational improvements.
Good knowledge of ITIL principles and strong Microsoft Office/reporting tool skills.
Clear communication skills in English and the flexibility to travel regularly across sites within your region.
If you’re a confident operational leader who enjoys developing people, improving services and building strong customer relationships, we’d love to hear from you.
About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide.
We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy.
We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?We’re growing.
We’re hiring.
We encourage.
We empower.
We support.#winningtogether #peoplematter
Operations Manager employer: Computacenter
As a Senior Consultant at our company, you'll be part of a dynamic team that values innovation and collaboration, working in a vibrant location that fosters creativity and professional growth. We offer competitive benefits, a supportive work culture that encourages continuous learning, and unique opportunities to lead impactful projects in the cloud technology space. Join us to not only advance your career but also to make a meaningful contribution to cutting-edge solutions in enterprise private cloud platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Computacenter!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Computacenter or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Computacenter who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Computacenter!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Computacenter. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Computacenter
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Computacenter. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
