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For Companies At a Glance
- Tasks: Lead the transition and management of IT infrastructure services for top clients.
- Company: Join Computacenter, a leading IT infrastructure provider with a collaborative culture.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact in IT while working with diverse teams and innovative projects.
- Qualifications: Senior leadership experience in IT services and strong commercial acumen required.
- Other info: Opportunity to shape the future of IT services in a dynamic environment.
The predicted salary is between 72000 - 108000 £ per year.
Location: UK - Nottingham
Contract type: Standard
Business Unit: Information Technology
Life on the team
Reporting Line: UK Operations Director
Location: Nottingham / NE England
Travel Requirement: Significant and sustained on-site presence required at customer locations within North West England for the first two years of the contract, including extended periods on customer premises to support transition, stabilisation, and service maturity. In addition to this you will be expected to travel to Computacenter Offices.
Security Clearance: SC Cleared (mandatory)
What you’ll do
This is a senior, highly accountable leadership position with full end-to-end ownership of a strategic Managed Infrastructure Service. The role is responsible for overseeing the operational end-to-end infrastructure service for our customers. The role works alongside and coordinates technical delivery teams and business stakeholders to ensure successful delivery of our services through value-driven processes, efficient ways of working, and operational excellence. The role also plays a part in governing and assuring solutions for the delivery function. The post-holder holds single-point accountability for operational service performance, financial outcomes, readiness, and customer satisfaction. A critical component of the role is overseeing the design, transition, and formal service acceptance into the Future Mode of Operation (FMO), ensuring the service is scalable, secure, compliant, and aligned to both customer and Computacenter strategic objectives.
Key Responsibilities
- Operational Transition & Migration Leadership: Initially working closely with the transition and transformation team, provide senior operational leadership and support governance for the migration of the Managed Infrastructure Service from the incumbent supplier(s) into Computacenter, ensuring minimal service disruption and controlled operational risk. Own and approve transition strategies, mobilisation plans, knowledge transfer activities, service cut-over approaches, and early-life support models. Act as the senior escalation authority for all operational transition-related issues and ensure all contractual, regulatory, security, and compliance obligations are met for infrastructure services throughout the transition period. Ownership of approved changes to Service and additional project activity that arises within this remit.
- Design & Service Acceptance: Oversee the design, validation, and implementation of the Future Mode of Operation, ensuring that people, processes, tooling, governance, suppliers, and documentation are fit for purpose. Lead formal service acceptance into Business-as-Usual (BAU) operations, ensuring operational readiness is demonstrably achieved and formally signed off.
- Operational Ownership & Accountability: Hold full accountability for day-to-day and long-term operational service performance, including SLA and KPI achievement, service stability, customer satisfaction, and continual improvement. Act as the ultimate escalation for operational service issues, ensuring rapid resolution, root cause analysis, and preventative action. Ensure services are delivered in line with contractual commitments and that any service gaps are clearly understood, owned, and governed across the organisation. Work closely with 3rd party providers to ensure that their contractual obligations are met. Working alongside Service Leads and the wider digital operations teams to identify, solution, and implement improvements to the service and customer experience driving value to both the Customer and Computacenter.
- Financial Management: Own Profit & Loss accountability for the allocated Managed Infrastructure Service, including forecasting, budget management, and cost control. Ensure services operate within agreed revenue and resource models, including adherence to time recording (SmartTrax) and financial governance processes. Lead or support commercial due diligence for change, growth, and additional service opportunities.
- Stakeholder & Customer Leadership: Act as the senior operational interface for customer executives, directors, and senior stakeholders. Work alongside Delivery leadership to take part in executive-level service reviews, clearly articulating performance, risks, financial position, and service improvement plans. Build and maintain trusted relationships with customers, internal leadership teams, and third-party suppliers & partners.
- People Leadership & Capability Development: Provide strategic leadership to operational managers and engineers across multiple infrastructure service towers. Set clear performance standards and lead regular one-to-ones, performance reviews, talent management, and succession planning. Coach and mentor senior managers, driving accountability, engagement, and a high-performance culture. Lead and embed organisational change initiatives across people, process, and technology. Where appropriate manage the onboarding of staff from customer environment into Computacenter, including TUPE. During the FMO migration there will also be a requirement to develop, understand, and migrate to a new operating model which could include the relocation, recruitment, and removal of staff.
- Governance, Risk & Continuous Improvement: Establish and maintain robust operational governance, assurance, and reporting frameworks. Identify, manage, and mitigate operational, commercial, and delivery risks. Ensure high-quality portfolio and project-level reporting across scope, cost, schedule, dependencies, risks, and issues. Drive continuous improvement initiatives to increase service efficiency, resilience, and maturity.
Key Performance Indicators
- Successful and controlled migration from the incumbent supplier into Computacenter.
- Timely and effective service acceptance into the Future Mode of Operation.
- Sustained achievement of SLA, KPI, and customer satisfaction targets.
- Services operating within agreed financial and commercial parameters.
- Reduction in senior-level escalations and service instability.
- Ensure that Target P&L is met.
- Demonstrable improvements in operational efficiency and service maturity.
What you’ll need
Essential:
- Senior leadership experience within managed infrastructure or IT service environments.
- Proven experience leading large-scale service transitions, including incumbent supplier exit.
- Strong commercial acumen with demonstrable P&L ownership.
- Experience operating at executive and director level with customers.
- ITIL v3 or v4 Foundation (or higher).
- Strong understanding of IT infrastructure, service operations, and governance.
- Ability to operate effectively in complex, high-risk, and secure environments.
- SC Clearance.
Desirable:
- Experience designing and implementing Operating Models.
- Experience working in regulated or defence-related environments.
- Advanced Microsoft Office365 and Teams skills.
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities, and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support.
Head of Managed Infrastructure Services in Nottingham employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Managed Infrastructure Services in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role inside out. Know their values, recent projects, and challenges they face. This will help you tailor your answers and show them you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Head of Managed Infrastructure Services in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managed infrastructure services. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Leadership Experience: Since this is a senior role, emphasise your leadership experience and any successful transitions you've led. We’re looking for someone who can take charge and drive operational excellence, so don’t hold back!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your achievements and qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Computacenter
✨Know Your Stuff
Make sure you have a solid understanding of managed infrastructure services and the specific technologies relevant to the role. Brush up on ITIL principles, as they’ll likely come up in conversation. Being able to discuss your past experiences with service transitions will show you’re the right fit.
✨Showcase Leadership Skills
As this is a senior position, be prepared to demonstrate your leadership experience. Think of examples where you've successfully led teams through transitions or resolved complex issues. Highlight your ability to build relationships with stakeholders and how you’ve driven performance in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Prepare by thinking through potential challenges you might face in this role, such as managing service disruptions during a transition, and how you would handle them effectively.
✨Understand the Company Culture
Familiarise yourself with Computacenter’s values and culture. They emphasise teamwork and performance, so think about how you can align your answers to reflect these values. Showing that you understand and appreciate their approach will help you stand out as a candidate who fits well within their team.