At a Glance
- Tasks: Manage service delivery and ensure successful deployment of IT upgrades for clients.
- Company: Join Computacenter, a leading IT infrastructure services provider with a global presence.
- Benefits: Enjoy a friendly work environment, training support, and opportunities for career progression.
- Other info: Collaborate with diverse teams and drive service improvement in a supportive culture.
- Why this job: Be part of a dynamic team delivering innovative IT solutions and enhancing customer satisfaction.
- Qualifications: Experience in project management, preferably in software or patch deployment.
The predicted salary is between 63000 - 77000 £ per year.
Location: UK - Nottingham
Contract type: Standard | Business Unit: Information Technology
Life on the team
Location: Nottingham
Hours: 37.5 per week
Full-time Office based (Role Type: Permanent)
MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE
Team / Service Overview
The Evergreen service is Computacenter's solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from the UK, India, and Germany locations.
What you'll do
- As a Delivery Manager you will own and manage a comprehensive service plan ensuring the successful delivery of service within a maximum 26-week period.
- The Delivery Manager will be expected to liaise with internal teams, customer representatives, 3rd party stakeholders and service management to ensure a full end to end service delivery.
- Customer facing activities – 30%
- Overall delivery of the Evergreen Service to customer
- Stakeholder management
- On site customer visits – as required
- Production of MI and dashboard reports
- SLA and contractual delivery
- Understands and engages customer ITIL process
- Ensures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholders
- Provide weekly and contractual reporting, closure, lessons learnt
- Identifies Presales opportunities and service improvement
- Overall Deployment accountabilities - 60%
- Pre-requisites for release are understood and completed to ensure estate is ready
- Production and ownership of project/deployment plan
- Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now
- Manages the release process, deploying updates via Verdant
- 1st point of escalation
- Recommends and manages updates and configurations to process and Verdant tooling
- Understands reporting data sources
- Proactively manage exceptions and challenges relating to Feature Release deployments
- Production of Management Information where required (KPI's / SLA's)
- Collaboration with all Evergreen team members
- New Customer/Rotation – 10%
- Manages on-boarding process and identifies any gaps New customer adoption / acceptance into service
What you'll need
- Previous Release or Project management relating to software or patch deployment is preferred
- Methodical thinker with proactive planning experience
- Ability to work under pressure and adapt quickly
- Self-motivated, able to work off own initiative or as part of a team when required
- Demonstrated ability to coordinate cross-functional work teams toward task completion
- Ability to take ownership of, and progress escalations through to resolution
- Committed to client satisfaction and ownership of issues
- Excellent interpersonal skills and the ability to communicate at all levels
- Demonstratable presentation skills
- 3+ years of Project management (or similar proven responsibility)
- Prince2 Foundation & Practitioner certification
- ITIL Foundation certification
The ideal candidate will have proven experience and skills in Project/Release Management with a technical background. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Using your time management and workload skills you will proactively plan your working week in line with your assignments, which will extend to assisting colleagues. You will also have the opportunity to help drive service improvement, automation and maturity.
Why should you join the Team at Computacenter
You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are a member of Computacenter's Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged.
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
Delivery Manager - Release Management in Nottingham employer: Computacenter
As a Senior Consultant at our company, you'll be part of a dynamic team that values innovation and collaboration, working in a vibrant location that fosters creativity and professional growth. We offer competitive benefits, a supportive work culture that encourages continuous learning, and unique opportunities to lead impactful projects in the cloud technology space. Join us to not only advance your career but also to make a meaningful contribution to cutting-edge solutions in enterprise private cloud platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager - Release Management in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Computacenter values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Computacenter might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Computacenter!
✨Direct Apply to Computacenter
Let's not forget to apply directly through the Computacenter website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Delivery Manager - Release Management in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Computacenter.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Computacenter. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Computacenter
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
