Overview
In this role you will provide hands-on desktop and laptop support in a busy on-site environment, resolving incidents to SLA and handling service requests. You’ll work closely with Level 3 teams and project managers to ensure timely, high-quality outcomes. The position focuses on hardware, software, and network issues across Windows devices, printers, and peripherals, contributing to smooth IT operations. This is a hands-on, customer-facing role that supports the wider IT infrastructure strategy.
Responsibilities
- Undertake incident and request tasks
- 2nd line responsibility for incident resolution to SLA
- Maintain incident target of <2>
- Complete assigned work within timeframes
- Support internal and external project managers with project tasks
- Handle non-standard requests within agreed timescales
- Proactively communicate with Level 3 teams on major issues
- Troubleshoot hardware (laptops/desktops), networks, printers, etc.
- Install and configure software and hardware
Key requirements
- In-depth knowledge of Microsoft Windows OS (Windows 10 & 11) and Microsoft Office
- Experience with LTSC Channels and KIOSK (desirable)
- Basic understanding of SCCM/Active Directory
- Networking knowledge (LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, VPN)
- Microsoft Exchange environment, Outlook, and messaging etiquette
- Peripherals support (printers/MFDs, displays, docking stations, cameras, scanners)
- Working knowledge of ITSM software (ServiceNow)
- Excellent customer interface and service skills
- Some flexibility with working hours
- Full UK Driving Licence
- SC Cleared or eligible for SC Clearance
- Kundenorientierung
- Ausgezeichnete Kommunikationsfähigkeiten
- Teamkoordination
- Windows 10/11 Administration
- Office suite proficiency
- SCCM/Active Directory
Onsite Desktop Support Engineer - Northallerton employer: Computacenter
At Computacenter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and mentorship programs, ensuring that you can advance your career while working on cutting-edge Microsoft 365 solutions in the vibrant UK market. Join us to be part of a team that values your contributions and encourages meaningful relationships with clients and colleagues alike.
