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- Tasks: Evaluate and implement system changes with minimal risk and maximum efficiency.
- Company: Join a leading IT service provider with a focus on innovation and growth.
- Benefits: Full-time role with competitive salary and opportunities for professional development.
- Why this job: Be at the heart of change management, making a real impact in a dynamic environment.
- Qualifications: Analytical skills, IT service experience, and ability to work under pressure.
- Other info: Engage in continuous improvement and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Locations considered - Hatfield, Milton Keynes or Nottingham.
Security clearance: Must either have, or the ability to undertake Security Clearance to be considered.
As part of our expanding team, the Change Analyst plays a critical role in ensuring that all changes to systems, processes, and services are assessed, documented, and implemented with minimal risk and maximum efficiency. This position is at the heart of our Change Management process, providing structure and governance to maintain stability while supporting innovation and growth.
Key Responsibilities
- Evaluating Change Requests: Reviewing proposed changes for impact, risk, and alignment with business objectives.
- Facilitating Approvals: Coordinating with stakeholders to ensure changes are properly authorized and scheduled.
- Maintaining Records: Keeping accurate documentation of all changes for compliance and audit purposes.
- Continuous Improvement: Identifying opportunities to streamline processes and enhance change governance as the team scales.
What you’ll do
- Ensure all Requests for Changes are registered on the Computacenter and Customers Tool Management System for tracking and auditing of SLA / OLA.
- Vet all RFCs.
- Ensure all logged Request for Changes are promptly and correctly approved by authorised approvers.
- Ensure all logged RFCs are updated on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
- Ensure all Emergency Changes are efficiently processed in line with the Change Management procedure and communicated to relevant parties.
- Ensure all approved changes are communicated to all effecting service owners and the SOC Bridge.
- Liaise with all necessary parties to co-ordinate the change building, testing and implementation in line with schedules.
- Ensure all RFCs are closed within a timely manner.
- Attend and/or chair CAB meetings in absence of Change Manager or as requested.
- Ability to understand the impact of Change on a Customer environment.
- Managing the Risk associated and having the Authority to challenge Customer and CC requestors.
- Know your contractual service and obligations to understand the impact of customer driven change.
- Engagement with Configuration Management.
- Escalate issues in line with company processes to ensure customer demands are met.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
- Own the Remote Services Forward Schedule of Changes (FSC) and ensure that the most up-to-date version is available for all to view and updates communicated.
- Provide ad-hoc and routine change management reports to the agreed timescales.
What you’ll need
- Demonstrates analytical and systematic approach to resolving complex problems and assignments.
- Broad experience in IT Service environment.
- Proven ability to work under pressure and to tight deadlines.
- Analyst needs to work in a concise and professional manner.
- Well-spoken/Articulated.
- ITIL v3 Foundation.
Performance Indicators
- Understand and adhere to policies and procedures.
- Keep skills up to date with IT industry standards as appropriate to the role/Contract.
- Attain and maintain accreditations as appropriate to the role/Contract.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Change Analyst - Security Cleared in Milton Keynes employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Analyst - Security Cleared in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on a Change Analyst role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to change management. Think about how you’d handle specific scenarios, like evaluating a risky change request. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've tackled complex problems in past roles. This will demonstrate your ability to assess changes effectively and align them with business objectives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Change Analyst - Security Cleared in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Change Analyst role. Highlight your experience in IT service environments and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about change management and how your analytical skills can help us maintain stability while supporting innovation. Keep it concise and engaging!
Showcase Relevant Experience: When filling out your application, be sure to showcase any previous roles where you've evaluated change requests or coordinated with stakeholders. We love seeing real examples of how you've made an impact in past positions.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Computacenter
✨Know Your Change Management Basics
Make sure you brush up on your knowledge of change management principles, especially ITIL v3 Foundation concepts. Being able to discuss how you would evaluate change requests and manage risks will show that you understand the core responsibilities of a Change Analyst.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to change management. Think of examples from your past experiences where you successfully managed changes or resolved issues under pressure. This will demonstrate your analytical skills and ability to work in a fast-paced environment.
✨Familiarise Yourself with the Company’s Tools
Since the role involves using a Tool Management System for tracking changes, it’s a good idea to familiarise yourself with similar tools or systems. If you can mention how you’ve used such tools in previous roles, it’ll give you an edge in the interview.
✨Show Your Communication Skills
As a Change Analyst, you'll need to liaise with various stakeholders. Be prepared to showcase your communication skills during the interview. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to coordinate effectively with service owners and other parties.
