Commercial Data Lead in Manchester

Location: UK - Manchester, UK - Mobile England | Job-ID: 220837 | Contract type: Standard | Business Unit: Customer Success & Service DeliveryLife on the teamAs Delivery Lead you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. Where you'll fit in: You'll be part of the Delivery Leadership team, either in your own right or reporting into a Senior Delivery Lead or Delivery Director. You'll have clear areas of accountability and will be given appropriate autonomy to lead the areas of the service that you are responsible for. You'll also form part of a wider community of Delivery Lead's and will have the opportunity to actively contribute to wider in-country Delivery initiatives. You're likely to have a role within the customer's day to day Delivery leadership. You may need to work as part of a virtual leadership team with other suppliers. The client is based across the globe but predominantly in the UK, there will be a requirement to work from client site a minimum 3 days a week / when required mainly in the Preston area but to other locations also. What you'll doDelivery Leadership ManagementLead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Objectively manage performance of our internal and partner delivery teams. Be able to demonstrate understanding of our performance, what it means to our customer's business, and what we're doing to improve. Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. Business ManagementYou'll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer. Contract ManagementYou'll support Group Services in the development, negotiation and agreement of contract changes within the Customer account. You'll support the management of the contract schedules that relate to your scope of service. Financial ManagementYou'll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines. You'll support Group Services, where appropriate of costing for services in PresalesRelationship ManagementYou'll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholdersYou are likely to be the primary interface to one or more senior stakeholders within the customer organisation. People ManagementPerform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed. Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention. Support the communications strategy in support of the account and employee engagement strategies. These are likely to include objective measures of Customer Satisfaction, delivery quality and financial performance. You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers' business and how we as a service provider can add value. Collaborative – You'll openly share ideas with colleagues across Computacenter and you'll contribute to initiatives that improve our organisation outside of your account. Inclusive – You'll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment. Inspiring – It's likely that you will lead other Delivery Managers, most of whom aspire to develop their careers into more senior roles. You'll be a role model to them and support them in their growth. Creative – You'll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time! Curious – You'll want to get to the root of issues, asking "the five why's" (Six Sigma) and using both data and intuition appropriately. Able to tell a story – You'll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail. Advocate Value – You'll play an active role in the adoption & use of the Customer Value Framework, continually improving and adding value to Computacenter services delivered to the customer. About usWe are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you'll be guaranteed an interview, and we're happy to support any reasonable adjustments.