Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage services teams, ensuring high-quality delivery and customer satisfaction.
- Company: Join Computacenter, a leading IT services provider focused on innovation and customer success.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for personal development.
- Why this job: Be part of a dynamic leadership team driving growth and enhancing customer experiences.
- Qualifications: Proven leadership experience in IT services, strong communication skills, and commercial acumen required.
- Other info: Must hold current SC clearance or be willing to obtain it.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Managed Services Senior Manager role at Computacenter
Join to apply for the Managed Services Senior Manager role at Computacenter
Direct message the job poster from Computacenter
Managed Services Senior Manager (Senior Service Manager)
Country: UK
Location: Flexible but must have easy access to London
Hours: 37.5
Role Type: Permanent
Life on the team
You’ll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required.
You’ll be Computacenter’s leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan.
As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes.
You’ll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.
What you’ll do
- Leadership & Management: Lead and manage the Services teams, ensuring alignment with customer outcomes. Work closely with Delivery Leadership to ensure consistent and high-quality service delivery.
- Stakeholder Relationships: Cultivate and manage key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.
- Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.
- Collaboration: Actively drive a One Team approach and Account Plan generation and delivery. Collaborate with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change.
- Customer Experience: Manage the services improvement plan, focusing on the \’in life\’ transformation of service, contract, commercial, and technical outcomes. Drive initiatives to enhance customer experience.
- Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Track and manage commercial risks and obligations.
- Professional Services: Involve in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.
- Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.
What you’ll need
- To hold current SC clearance (or be eligible and willing to undertake).
- Proven experience in a similar leadership role within the IT services industry.
- Strong understanding of customer strategy, industry trends, and business objectives.
- Commercial acumen with strong experience managing P&L and contract performance.
- Excellent communication and relationship-building skills.
- Ability to drive strategic growth and manage complex service portfolios.
- Collaborative mindset with a focus on team success and customer satisfaction.
- Active interest in personal and team development.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology, Strategy/Planning, and Sales
Referrals increase your chances of interviewing at Computacenter by 2x
Get notified about new Managed Services Manager jobs in London, England, United Kingdom .
Senior Director, Head of IT Service Delivery
London, England, United Kingdom 2 weeks ago
IT Service Delivery Manager to £70,000!! – Top Firm – London
London, England, United Kingdom 18 hours ago
Wimbledon, England, United Kingdom 21 hours ago
Wimbledon, England, United Kingdom 21 hours ago
London, England, United Kingdom 22 hours ago
Deputy Director of Customer Service Delivery
London, England, United Kingdom 3 weeks ago
Wimbledon, England, United Kingdom 22 hours ago
Service Delivery Director (Dynamics 365BC)
Deputy Director Customer Service Delivery
London, England, United Kingdom 22 hours ago
London, England, United Kingdom 2 weeks ago
Senior Procurement Manager – Outsourcing | £90,000 + Benefits Package | £Multi-Billion Household Name Brand | West London (Hybrid)
London, England, United Kingdom 2 hours ago
Chalfont St Giles, England, United Kingdom 1 week ago
Business Development Director – Managed Service
London, England, United Kingdom 2 months ago
Account Director (£240k OTE, Software & Managed Services)
Commercial Delivery And Partnerships Manager – Legal Services
Bromley, England, United Kingdom 2 weeks ago
Business Development Director – Managed Service
London, England, United Kingdom 2 weeks ago
Tottenham, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Outpatient Clinic Supervisor – North East Hub
London, England, United Kingdom 1 week ago
Director of Human Resources & Benefits Service Delivery
Director of Human Resources & Benefits Service Delivery
London, England, United Kingdom 2 months ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 day ago
Risk Management Operate & Execution Managed Services – Senior Manager
London, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Managed Services Senior Manager employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Senior Manager
✨Tip Number 1
Network with professionals in the IT services industry, especially those who have experience in managed services. Attend relevant industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with Computacenter's services and recent projects. Understanding their approach and success stories will help you articulate how your experience aligns with their goals during discussions.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to provide examples of how you've driven growth and improved customer experiences in previous roles.
✨Tip Number 4
Showcase your understanding of commercial management by being prepared to discuss P&L responsibilities. Highlight any specific achievements related to contract performance and financial oversight in your previous positions.
We think you need these skills to ace Managed Services Senior Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles within the IT services industry. Emphasise your understanding of customer strategy and your ability to manage complex service portfolios.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've driven growth and managed stakeholder relationships in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your ability to build relationships and collaborate effectively. Use clear and concise language throughout your documents.
Highlight Relevant Achievements: Include quantifiable achievements in your application that demonstrate your commercial acumen and success in managing P&L and contract performance. This will help you stand out as a strong candidate.
How to prepare for a job interview at Computacenter
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Managed Services Senior Manager role. Familiarise yourself with the key responsibilities, such as leadership, stakeholder management, and growth strategies. This will help you articulate how your experience aligns with the job requirements.
✨Showcase Your Leadership Skills
As a senior manager, demonstrating your leadership capabilities is crucial. Prepare examples from your past experiences where you've successfully led teams, managed complex projects, or driven strategic growth. Highlight your ability to cultivate relationships and enhance customer experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in previous roles and how you overcame them. Be ready to discuss specific situations where you had to manage contractual obligations or improve service delivery.
✨Research Computacenter's Values and Culture
Understanding Computacenter's values and company culture can give you an edge in the interview. Research their approach to diversity, innovation, and customer service. Be prepared to discuss how your personal values align with theirs and how you can contribute to their team dynamics.
