Overview
In this role you provide hands-on desktop support in a busy customer environment, resolving incidents and handling service requests to deliver a responsive, high-quality experience. You operate within a team that balances incident management and project tasks, collaborating with Level 3 to address major issues. The position emphasizes technical troubleshooting across hardware, software, and network peripherals, with a focus on meeting SLA targets. This is a client-facing, onsite role that supports the organisation’s digitisation and IT infrastructure goals.
Responsibilities
- Handle incident and request tasks with 2nd line ownership
- Maintain incident rate below 2% per month
- Complete assigned work within timeframes
- Support internal and external Project Managers on project tasks
- Tackle non-standard requests within agreed timescales
- Proactively coordinate with Level 3 for major issues
- Resolve hardware, network, and peripheral issues (laptops/desktops, printers, etc.)
- Install and configure software and hardware
Key requirements
- Deep knowledge of Microsoft Windows OS (Windows 10/11), including build/config/registry
- Proficiency with Microsoft Office
- Desirable LTSC Channels and KIOSK experience
- Basic understanding of SCCM/Active Directory
- Working knowledge of IT service models
- Networking knowledge (LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, VPN)
- Understanding of Microsoft Exchange, Outlook, and chat/IM tools
- Experience with peripherals (printers, displays, docking stations, cameras, scanners)
- Working knowledge of ITSM software (ServiceNow)
- Excellent customer interface and service skills
- Flexibility with working hours
- Full UK Driving Licence
- SC Cleared or able to obtain SC Clearance
- Excellent customer interface and service orientation
- Strong communication and coordination
- flexibility with hours
- Windows 10/11 administration
- SCCM/Active Directory basics
- ITSM software (ServiceNow)
Onsite Desktop Support Engineer - Lossiemouth, Moray employer: Computacenter
At Computacenter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and mentorship programs, ensuring that you can advance your career while working on cutting-edge Microsoft 365 solutions in the vibrant UK market. Join us to be part of a team that values your contributions and encourages meaningful relationships with clients and colleagues alike.
