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For Companies At a Glance
- Tasks: Design and build high-quality ServiceNow solutions while guiding best practices.
- Company: Join a leading tech provider with a supportive and inclusive culture.
- Benefits: Competitive salary, career growth, and opportunities for professional development.
- Why this job: Make a real impact in a dynamic team and grow your technical skills.
- Qualifications: 5+ years in ServiceNow with strong communication and leadership skills.
- Other info: Flexible working environment with travel to customer sites as needed.
The predicted salary is between 43200 - 72000 £ per year.
Location: UK - Mobile England
Contract type: Standard
Business Unit: ServiceNow
Life on the team
Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year. Our customers look to us for advice, best practice and well-designed implementations, as well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.
We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenter's ServiceNow Centre of Excellence may be for you.
What you'll do
- Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.
- Delivering high quality ServiceNow implementations based on business process requirements.
- Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Keep up to date with current and future market developments, technologies, product and strategies.
- Ensuring adherence to our coding and design standards and providing technical hand-over documentation.
- Increasing application operating efficiency and adapting to new requirements, as necessary.
- Assisting with system testing and UAT.
- Escalate issues in line with company processes to ensure customer demands are met.
- Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
- Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements.
- Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.
- You will need to work collaboratively across all SN CoE teams.
Depending on your experience you will also:
- Provide technical design authority and mentor more junior members of the team.
- Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
What you'll need
- Proven implementation experience with Strategic Portfolio Management (SPM).
- Ideally, possess experience with various ServiceNow modules, including ITSM, GRC, IRM, and CSDM.
- A passion for sharing knowledge, peer reviewing, and setting technical standards.
- Over 5 years of experience in similar roles within the ServiceNow ecosystem.
- Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools.
- Proficient in Web Technologies (e.g., JavaScript, SOAP/REST web services, XML & JSON).
- An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations/feedback).
- Ability to provide technical leadership and support to the Centre of Excellence.
- Experience with Software Development Lifecycle in Agile and Waterfall projects.
- Self-managing and capable of working independently or as part of a team.
- Skilled in managing customer expectations.
- Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.
- Effective active listening skills and the ability to understand the priorities and concerns of others.
Additional information
- Country: UK
- Location: Travel to customer sites as required
- Hours: 37.5
- Role Type: Permanent
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Our business may be about technology, but first of all it's about people. With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
Senior ServiceNow Technical Consultant in London employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow Technical Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your ServiceNow knowledge and be ready to discuss your past projects. Show off your problem-solving skills and how you've tackled complex challenges in previous roles.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a team player and having strong communication abilities are just as important as your technical expertise. Be sure to highlight these during your conversations with potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Computacenter.
We think you need these skills to ace Senior ServiceNow Technical Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior ServiceNow Technical Consultant role. Highlight your experience with ServiceNow modules and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ServiceNow and how you can contribute to our team. Don't forget to mention your customer-facing skills and any leadership experience you have.
Showcase Your Technical Skills: Be specific about your technical expertise in your application. Mention your experience with JavaScript, SOAP/REST web services, and any other relevant technologies. We love seeing candidates who are confident in their technical abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community at StudySmarter!
How to prepare for a job interview at Computacenter
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of the ServiceNow platform, especially the modules mentioned in the job description like ITSM, GRC, and SPM. Be ready to discuss your past implementations and how you've tackled complex challenges using these tools.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating complex technical concepts in simple terms. Think about examples where you've successfully communicated with clients or team members to resolve issues or deliver presentations.
✨Demonstrate Team Spirit
This position requires collaboration across teams, so be prepared to share experiences where you've worked effectively in a team setting. Highlight your ability to mentor others and how you've contributed to a positive team environment.
✨Stay Current with Trends
Keep yourself updated on the latest trends and technologies in the ServiceNow ecosystem. Mention any recent developments you've learned about and how they could impact the role or the company’s offerings during your interview.
