Resource Manager in London

At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long‐term sustainability in all our decisions.

This new position will play a key role in the transformation and governance of our GPS Resource Management (RM) function. This role will partner with the UK business, using Resource Management best practice to capture demand and deliver resourcing solutions that source the right skills, from the right delivery channel, at the right time to meet and exceed the requirements of our customers and deliver the right commercial outcomes for GPS.

What you'll do

• Resource Management Operations
  • Evaluate and triage resource requests at pace, making informed decisions to route demand through the most effective delivery model and shape actionable resourcing plans.
  • Utilise a range of delivery models (including onshore, offshore, nearshore, contractors and External Partners) to build teams that meet the often complex and fast changing needs of our customers and deliver the right commercial outcomes for the GPS business.
  • Own and manage supply vs. demand forecasting to optimise utilisation and minimise non‐productive time.
  • Support the design, development and governance of resource management processes to enable a responsive, agile resourcing service that drives operational excellence.
• Stakeholder Management
  • Build strong and trusted relationships with the Solution area Sales and Service Management team, collaborating effectively to deliver the best resourcing solutions for them and their customers.
  • Work closely with the GPS Practices teams (onshore and offshore) to understand the skills and capabilities that sit within the GPS business to ensure that resourcing decisions are made fairly and support the skills, aspirations and development of our people as well as driving high levels of utilisation.
  • Work closely with our team responsible for managing our network of external Partners, ensuring governance and best practice is deployed, in using our Partner network to augment our Professional Services capability.
  • Collaborate widely across the organisation to resolve resource conflicts and overcome internal barriers to accomplish GPS goals.
• Leadership
  • Be responsible for leading, coaching and developing a direct report(s).
  • Contribute to a continuous improvement and growth mindset culture, by seeking innovation, sharing knowledge and driving the professional development of yourself and your team.
  • Work closely with the GPS Resource Management and Partner Management team, working collaboratively with peers and colleagues to deliver a best‐in‐class resource management function to the GPS business.
• Data & Reporting
  • Oversee the maintenance of the Resourcing Management Scheduling tool, ensuring demand is captured and capacity is accurately reflected to support the fulfilment of demand.
  • Support with the provision and analysis of MI reporting, providing insight to leadership and contributing to strategic capability planning and future skills forecasting.

What you'll need

• Background in Resource Management or IT Technical recruitment.
• Strong relationship management skills and experience of engaging and negotiating with senior stakeholders.
• Critical thinker with the ability to effectively problem solve at pace and find innovative ways to overcome complex business challenges.
• Strong commercial acumen and understanding of business drivers.
• Able to read situations and modify behaviour to build quality relationships.
• Ability to work in a highly adaptable and flexible way and to operate in an environment with a high level of ambiguity.
• Comfortable using data to drive insights and actions.
• High levels of resilience and agility.