At a Glance
- Tasks: Drive customer success with Cisco software, ensuring smooth onboarding and adoption.
- Company: Join Computacenter, a leader in technology sourcing and professional services.
- Benefits: Enjoy competitive salary, career growth, and a vibrant team culture.
- Other info: Collaborative environment with opportunities for innovation and personal development.
- Why this job: Make a real impact by helping clients maximise their Cisco investments.
- Qualifications: 5+ years in Customer Success or Sales, with Cisco knowledge preferred.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Success Specialist - Cisco role at Computacenter.
Life on the team: Do you have experience in Customer Success, Cisco or the wider Software Industry and are looking to make the next step in your career? We empower you to put customers first and support onboarding, deployment, adoption, value realisation and consumption of Cisco Software to enable clients to maximise time, money and mitigate risk across their estate while extracting best value from their investments.
The team The Technology and Partner Sales team focuses on technology sourcing and professional services growth, enabling commercial, technical and customer engagement throughout the campaign cycle. The team includes:
- Framework and VAR Specialists
- Customer Success Experts and Solution Leaders
- Partner Sales Experts and Technologists
- Commercial and Solution Designers and Optimisation
The team delivers a high-energy sales culture and a strong focus on delivering outcomes that save customers time and money and mitigate risk.
What you'll do: The role of the Partner Customer Success Manager (CSM) is to drive onboarding, deployment, adoption, value realisation and consumption of Cisco Software across partner end customers while fostering positive renewal sentiment and growth of Cisco Software footprint.
- Assist in progressing Cisco software deployments and actively track deployment status and adoption, reporting progress to Customer, Computacenter and Cisco stakeholders.
- Facilitate use case identification for entitled Cisco software and recommend implementation services from Cisco, Computacenter or other partners.
- Be supported by the CX program, the Cisco BDM & PM and the Computacenter account team, leveraging relationships within Cisco supporting the Customer.
- Manage customer liaison to transact complex services and complex solution sales to maximise profit.
- Responsible for Customer Success documentation and methodology to enable the sales process and demonstrate value back to the Customer.
- Proactively build trust and a network of customer connections across multiple organisations and stakeholder levels.
- Act in accordance with Computacenter Information Security Policies and report potential or actual security events or risks.
- Drive software, services adoption and value realisation, leading to successful renewals and growth; proactively identify renewal risks and use insights to increase retention.
- Develop and maintain strong executive and technical relationships with customer partners to understand challenges and objectives and advocate for their needs within Cisco as the "Voice of the Customer".
- Own financial aspects, including revenue and margin across products and services, and make strategic investment decisions.
- Build and implement adoption plans that align with customer goals to improve technology investments and full utilisation of Cisco technologies.
- Collaborate with Sales, Customer Success, Renewals and Business Entities across Cisco and Computacenter to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive outcomes.
What you'll need: 5+ years of Cisco / software industry experience in Customer Success and/or Sales/Delivery, with a solid understanding of software lifecycle practices.
- Knowledge of Customer Success methodology preferred; experience with ToTango tooling or similar customer success tools is desirable.
- Knowledge of Cisco technology, licensing and products preferred.
- Ability to build effective relationships across multiple customers and opportunities.
- Ability to communicate at all customer levels and manage expectations.
- Analytical and critical thinking skills across data, commercial and financial aspects.
- Negotiation and influencing skills applied across customer organisations.
- Ability to resolve significant customer issues while moving the business forward.
- Ability to build and work in effective virtual teams.
Performance Indicators: Contribution growth from aligned customers (land and expand). Feedback from stakeholders and customers demonstrating Winning Together behaviours and role-specific competencies (customer health / net promoter score). Generation of new business opportunities within the customer base and with new customers (cross-sell and adjacency). Contribution to campaign teams in large, complex contractual services opportunities (working in virtual teams). Rebate attainment to Computacenter in line with Cisco KPIs / metrics.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function
Customer Success Specialist - Cisco in London employer: Computacenter
As a Senior Consultant at our company, you'll be part of a dynamic team that values innovation and collaboration, working in a vibrant location that fosters creativity and professional growth. We offer competitive benefits, a supportive work culture that encourages continuous learning, and unique opportunities to lead impactful projects in the cloud technology space. Join us to not only advance your career but also to make a meaningful contribution to cutting-edge solutions in enterprise private cloud platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist - Cisco in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry, especially those at Cisco or Computacenter. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn – you never know who might help you land that Customer Success Specialist role!
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a meeting or a demo where you can showcase your knowledge of Cisco software and Customer Success methodologies. This is your moment to shine and demonstrate how you can add value to the team.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've driven customer success or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Computacenter and making a difference in Customer Success.
We think you need these skills to ace Customer Success Specialist - Cisco in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Specialist role. Highlight your experience with Cisco and customer success methodologies, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's managing customer relationships or driving software adoption, we want to see how you’ve made an impact.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to know who you are beyond your professional experience. Share your passion for customer success and technology!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. This ensures your application goes straight to the right team and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Computacenter
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco technologies and products. Familiarise yourself with their software lifecycle practices and any relevant tools like ToTango. This will show that you're not just interested in the role, but that you understand the industry and can hit the ground running.
✨Showcase Your Customer Success Experience
Prepare to discuss your previous experience in Customer Success. Think of specific examples where you've driven onboarding, adoption, or value realisation for customers. Highlight how you’ve built relationships and resolved issues, as this is key to the role.
✨Demonstrate Analytical Skills
Be ready to talk about how you've used data to drive decisions in past roles. Whether it's tracking deployment status or identifying renewal risks, showing that you can think critically about commercial and financial aspects will set you apart.
✨Practice Your Communication Skills
Since you'll be communicating with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've managed expectations and built trust with customers at different levels. This will demonstrate your ability to connect with clients effectively.
