Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer engagement and drive service growth.
- Company: Join a leading IT services company with a focus on innovation and collaboration.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal development.
- Why this job: Make a real impact by transforming customer experiences and driving strategic growth.
- Qualifications: Proven leadership experience in IT services and strong relationship-building skills.
- Other info: Be part of a diverse team committed to excellence and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
Location: Flexible but must have easy access to London
Hours: 37.5
Role Type: Permanent
Life on the team
You will be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required. You will be Computacenter's leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes. You will work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.
What you will do
- Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan.
- Stakeholder Relationships: Cultivate and own key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.
- Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.
- Collaboration: Work closely with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change, embracing a One Team approach.
- Customer Experience: Own the Services Transformation plan, focusing on the in-life transformation of service, contract, commercial, and technical outcomes. Develop customer experience strategies to enhance user satisfaction.
- Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Identify and communicate commercial risks and obligations.
- Professional Services: Involve in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.
- Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.
What you will need
- Proven experience in a similar leadership role within the IT services industry.
- Strong understanding of customer strategy, industry trends, and business objectives.
- Excellent communication and relationship-building skills.
- Ability to drive strategic growth and manage complex service portfolios.
- Collaborative mindset with a focus on team success and customer satisfaction.
- Active interest in personal and team development.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology, Sales, and Strategy/Planning
Client Services Director in London employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your experience. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are speaking about your skills and experiences, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Client Services Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Director. Highlight your leadership experience in IT services and any relevant achievements that align with the job description. We want to see how you can drive growth and manage complex service portfolios!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your understanding of customer strategy and industry trends. Let us know how you plan to cultivate key stakeholder relationships and enhance customer experience. Keep it engaging and personal!
Showcase Your Collaborative Spirit: We love a team player! In your application, emphasise your collaborative mindset and how you've successfully worked with sales and delivery teams in the past. Share examples of how you’ve embraced a One Team approach to achieve customer outcomes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Computacenter
✨Know Your Stuff
Make sure you’re well-versed in the IT services industry and Computacenter’s offerings. Brush up on recent trends and how they relate to customer strategies. This will help you demonstrate your understanding of the role and show that you’re genuinely interested.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you successfully led a team or managed complex projects. Highlight how you aligned different teams towards common goals, as this is crucial for the Client Services Director role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current challenges and how they envision the role contributing to their success. This shows you’re not just about the job, but also about the people.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would drive growth and manage service portfolios. Think about specific strategies you could implement based on your understanding of customer objectives and challenges. This will showcase your proactive approach and strategic mindset.
