Overview
In this role, you deliver hands-on desktop and incident support in a busy environment, restoring service and meeting SLAs. You’ll work closely with Level 3 and project teams to resolve issues and fulfill requests, keeping users productive and informed. The position combines hardware, software, and network support with proactive communication. You’ll contribute to a customer-focused, collaborative IT support function that underpins wider technology initiatives.
Responsibilities
- Handle incident and request tasks to resolve issues
- 2nd line responsibility for incident resolution to SLA
- Maintain incident rate below 2% per month
- Complete assigned work within timeframes
- Support internal and external project managers with project tasks
- Address non-standard requests within agreed timescales
- Proactively communicate with Level 3 for major issues
- Troubleshoot hardware (laptops/desktops), networks, printers, etc.
- Install and configure software and hardware
Key requirements
- Deep knowledge of Microsoft Windows OS (Windows 10/11) including build, configuration and registry settings
- Proficiency in Microsoft Office
- Desirable: LTSC Channels and KIOSK
- Basic understanding of SCCM/Active Directory
- Working knowledge of IT service models
- Networking understanding (LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, PXE, VPN)
- Experience with Microsoft Exchange, Outlook, and IM tools
- Experience with common peripherals (printers, displays, docking stations, etc.)
- Working knowledge of ITSM software (ServiceNow)
- Excellent customer interface and service skills
- Flexibility with working hours
- Full UK Driving License
- SC Cleared or able to undergo SC Clearance
- Customer service orientation
- Strong communication
- Team collaboration
- Windows 10/11 administration
- SCCM/Active Directory basics
- Networking (LAN/WAN/VLAN, DHCP, DNS)
Onsite Desktop Support Engineer - Lincoln employer: Computacenter
At Computacenter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and mentorship programs, ensuring that you can advance your career while working on cutting-edge Microsoft 365 solutions in the vibrant UK market. Join us to be part of a team that values your contributions and encourages meaningful relationships with clients and colleagues alike.
