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- Tasks: Lead IT service delivery for a major public sector client and ensure customer satisfaction.
- Company: Leading technology services provider committed to diversity and inclusion.
- Benefits: Permanent contract, hybrid work setup, and a focus on professional growth.
- Why this job: Make a real difference in public sector IT while working in a collaborative environment.
- Qualifications: Experience in IT Service Management and ITIL Foundation certification required.
- Other info: Strong interpersonal skills needed for engaging with stakeholders and managing teams.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services provider is seeking a Customer Delivery Manager in Bradford to oversee service delivery for a major public sector client. The ideal candidate will have experience in IT Service Management and hold an ITIL Foundation certification.
You will ensure customer satisfaction and maintain service quality, while engaging with stakeholders and managing teams. This position requires strong interpersonal skills and a collaborative approach.
The role offers a permanent contract, in a hybrid work setup, with a commitment to diversity and inclusion.
Public Sector IT Service Delivery Lead in Leeds employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Sector IT Service Delivery Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and IT service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and stakeholder management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your ITIL knowledge! Be ready to discuss how you've applied IT Service Management principles in past roles. This will demonstrate your expertise and commitment to service quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Public Sector IT Service Delivery Lead in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and any relevant certifications, like ITIL. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Delivery Manager role. Share specific examples of how you've ensured customer satisfaction and managed teams effectively.
Showcase Your Interpersonal Skills: Since this role requires strong interpersonal skills, make sure to highlight experiences where you’ve successfully engaged with stakeholders or collaborated with teams. We love seeing how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Computacenter
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL Foundation knowledge. Be ready to discuss how you've applied ITIL principles in past roles, especially in service delivery. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in previous positions. Highlight your interpersonal skills and collaborative approach, as these are crucial for maintaining customer satisfaction and service quality.
✨Demonstrate Your Problem-Solving Abilities
Think of specific challenges you've faced in IT service management and how you resolved them. Being able to articulate your problem-solving process will impress interviewers and show that you're proactive in ensuring service delivery.
✨Embrace Diversity and Inclusion
Since the role emphasises a commitment to diversity and inclusion, be prepared to discuss how you've contributed to creating an inclusive environment in your previous roles. This could be through team management or stakeholder engagement, so have some solid examples ready.
