Overview
As an Onsite Desktop Support Engineer, you provide hands-on IT support in a busy, customer-facing environment. You resolve incidents to SLA, handle service requests, and collaborate with Level 3 teams to address major issues. The role involves hardware, software, network, and printer-related support across Windows workstations and peripherals. You will work closely with cross-functional teams to ensure a responsive, high-quality support experience and contribute to project tasks within set timelines.
Responsibilities
- Handle incident and service request tasks
- 2nd line resolution to SLA
- Maintain incident rate target (<2>
- Complete assigned work within timeframes
- Support internal/external project managers on project tasks
- Undertake non-standard requests to agreed timescales
- Coordinate with Level 3 teams to flag major issues
- Troubleshoot laptop/desktop hardware, networks, printers, etc.
- Install and configure software and hardware
Key requirements
- Windows 10/11: build, configuration, registry settings
- Microsoft Office proficiency
- Desirable: LTSC Channels and KIOSK
- Basic SCCM/Active Directory understanding
- Networking knowledge: LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, VPN/remote connectivity
- Microsoft Exchange environment, MS Outlook, IM tools etiquette
- Peripherals knowledge: printers, displays, docking stations, etc.
- ITSM software knowledge (ServiceNow)
- Excellent customer interface and service skills
- Flexibility with working hours
- Full UK Driving License
- SC Cleared or eligible for SC Clearance
- Customer-focused service
- Strong communication
- Teamwork and collaboration
- Windows OS (Windows 10/11)
- Microsoft Office
- SCCM/Active Directory (basic)
Onsite Desktop Support Engineer - King's Lynn, Norfolk employer: Computacenter
At Computacenter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and mentorship programs, ensuring that you can advance your career while working on cutting-edge Microsoft 365 solutions in the vibrant UK market. Join us to be part of a team that values your contributions and encourages meaningful relationships with clients and colleagues alike.
