At a Glance
- Tasks: Support ITIL processes and collaborate with teams to enhance service delivery.
- Company: Leading tech services provider with a focus on people and inclusivity.
- Benefits: Competitive salary, on-call bonuses, and opportunities for professional growth.
- Other info: Flexible work environment with a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and make a real impact in IT service management.
- Qualifications: Strong communication skills and a solid understanding of ITIL methodologies.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Location: UK - Hatfield, UK - Cust. Site ENG | Job-ID: 215376 | Contract type: Standard | Business Unit: Information Technology
Life on the team
ITIL Specialist (x4 sought)
Location: Stevenage Area (UK) initially full-time on-site
Package: Competitive basic salary + on-call & occasional overtime
Additional comments: Due to the client, we are ideally seeking applicants with Security Clearance
The Computacenter ITIL service will support the customers ITIL process to enable the customer to deliver their ITIL services, such as problem and change management. The ITIL team works with the customer and a typical day could involve attending customer led ITIL meetings, for example a problem review or change board, and collaborating with stakeholders to follow the customer’s ITIL procedures to maintain compliance of them.
You’ll be supporting ITIL services and process for asset, change, release, incident and problem management based at a customer site in Stevenage
What you’ll do
- Provide support as an ITIL generalist, interfacing into our customers ITIL teams.
- Provide change control support ensuring governance and compliance with our customer’s process.
- Contribute to problem management by identifying trends, analysing root causes, and supporting resolution planning.
- Participate in an on-call rota with the team, to assist with incident management if needed. (nb: Actual callouts would be rare, and this responsibility would include an additional standby payment with bonuses for public holidays.)
- Collaborate with internal teams and external suppliers.
- Maintain accurate documentation and contribute to continuous improvement initiatives.
- Support release management.
What you’ll need
- Strong communication, decision making, pro-active and stakeholder engagement skills.
- A solid understanding of ITIL methodologies.
- Ability to work independently and as part of a collaborative team.
- Flexibility to participate in an on-call rota and respond to critical incidents when required.
- We recognise that the ideal candidate may not possess every skill listed in this job description. However, we are committed to providing support, and we’re looking for someone who is eager to ask questions, learn, and grow into the role.
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Our business may be about technology, but first of all it’s about people
With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
ITIL Specialist (SC Cleared) Multiple hires sought in Hatfield employer: Computacenter
At Computacenter, we pride ourselves on being an excellent employer, offering a competitive salary and a supportive work culture that values collaboration and continuous improvement. Our inclusive environment fosters personal and professional growth, with opportunities to engage in meaningful projects while working alongside talented individuals at our Stevenage site. Join us to be part of a responsible business that prioritises both people and the planet, ensuring you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Specialist (SC Cleared) Multiple hires sought in Hatfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Computacenter values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Computacenter might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Computacenter!
✨Direct Apply to Computacenter
Let's not forget to apply directly through the Computacenter website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITIL Specialist (SC Cleared) Multiple hires sought in Hatfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Computacenter.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Computacenter. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Computacenter
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
