At a Glance
- Tasks: Lead the Inside Sales team to ensure excellent customer experiences from pre-sales to delivery.
- Company: Computacenter is a leading provider of IT services and solutions, focused on customer satisfaction.
- Benefits: Enjoy a full-time role with opportunities for professional development and a supportive team environment.
- Other info: This role is based in Scotland, offering a chance to grow within a reputable company.
- Why this job: Join a dynamic team that values innovation and customer-centric solutions in the tech industry.
- Qualifications: Previous management experience and strong organisational skills are essential; familiarity with software procurement is a plus.
The predicted salary is between 36000 - 60000 £ per year.
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Life on the team
Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams.
Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales (quoting stage) all the way through to delivery and where necessary overseeing any issues with invoicing.
A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect.
What you’ll do
- Customer Satisfaction
- Will be accountable for the experience customers receive from pre-sales and delivery teams.
- Will partner closely with various experts across and outside Group Technology Sourcing.
- Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact
- Participates in customer steering committees and drives improvements
- Analyses management reports to allocate work and report on trends
- Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs.
People Management
- Actively participates in the recruitment of new employees
- Organises work and measures team performance
- Ensures that staff have had all the information/training related to the processes/actions to be deployed and implemented
- Identifies training needs in the team and support in the search for suitable development measures
- Prepares, implements and follows-up regular team meetings
Process management
- Ensures the use of Group and customer tools and processes based on management objectives and customer requirements
- Ensures the implementation of process changes requested by management and customer
- Ensures compliance with and monitoring of existing processes at the best possible cost/benefit conditions
- Adherence to Policy
- Ensure all team members adhere to the QHSE rules, procedures, instructions and operating procedures.
- Participates in the investigation of any incident or accident and proposes corrective actions
- Actively Monitors performance indicators and takes actions to ensure live performance of the end-to-end customer experience is met.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
What you’ll need
- Previous people management experience in an administration environment
- Good time management as well as independent, solution-oriented work and good self-organisation
- Demonstrates a detailed knowledge of and understands the direction of change in the marketplace, industry, consumer preferences and relevant stakeholders
- Ability to build and maintain cross functional relationships that support the accomplishment of business goals
- Ability to influence decision makers through compelling arguments
- Coaches team members to recognize and use each other’s strengths to achieve team goals
- Encourages the following of standard processes and makes significant effort to improve processes
- Identifies decision makers and leverages relationships to improve service/sales
- An understanding of software procurement an advantage
- Experience of relevant business systems e.g. SAP, Salesforce, MS Office, Intranet, Internet, E-Business Tools
- Have excellent time management skills, work towards providing solution orientated work and is organised.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Sales and Customer ServiceIndustries
Information Technology & Services and IT Services and IT Consulting
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Dalgety Bay, Scotland, United Kingdom 2 weeks ago
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#J-18808-LjbffrInside Sales Team Lead employer: Computacenter
At Computacenter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises customer satisfaction and employee development. As an Inside Sales Team Lead, you will benefit from a supportive environment that encourages professional growth, with access to training and resources to enhance your skills. Located in the vibrant region of Scotland, our team thrives on collaboration and innovation, making it a rewarding place to build your career in the IT services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Team Lead
✨Tip Number 1
Familiarise yourself with Computacenter's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail. Be ready to share specific examples of how you've successfully led teams and improved customer satisfaction in past roles.
✨Tip Number 4
Research common challenges faced in inside sales roles and think about how you would address them. This proactive approach will show your problem-solving skills and readiness for the position.
We think you need these skills to ace Inside Sales Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales and people management. Emphasise any previous roles where you led a team or improved customer satisfaction, as these are key aspects of the Inside Sales Team Lead position.
Craft a Compelling Cover Letter:In your cover letter, demonstrate your understanding of Computacenter's values and how your skills align with their needs. Mention specific examples of how you've successfully managed teams and improved processes in past roles.
Showcase Relevant Skills:Highlight your proficiency in business systems like SAP and Salesforce, as well as your ability to build cross-functional relationships. These skills are crucial for the role and should be clearly presented in both your CV and cover letter.
Proofread and Edit:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a leadership role.
How to prepare for a job interview at Computacenter
✨Understand the Role
Make sure you have a clear understanding of the Inside Sales Team Lead role. Familiarise yourself with the responsibilities, especially around customer satisfaction and people management. This will help you articulate how your experience aligns with their needs.
✨Showcase Your People Management Skills
Prepare examples that demonstrate your previous experience in managing teams. Highlight how you've developed team members, resolved conflicts, and improved performance. This is crucial as the role involves significant people management.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you prioritise customer needs in your decision-making. Share specific instances where you enhanced customer experiences or resolved escalations effectively, as this aligns with Computacenter's focus on customer satisfaction.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of business systems like SAP, Salesforce, and MS Office. Being able to discuss your proficiency with these tools will show that you're prepared to hit the ground running in the role.
