At a Glance
- Tasks: Lead the transformation of ServiceNow, driving innovation and collaboration across teams.
- Company: Join Computacenter, a top IT infrastructure services provider with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a supportive community that values teamwork and diverse talents.
- Why this job: Shape the future of ServiceNow and make a real impact in a dynamic environment.
- Qualifications: 5+ years in ServiceNow roles, strong leadership, and agile experience required.
Location: Hatfield, UK
Are you ready to play a pivotal role in shaping the future of ServiceNow at Computacenter? We are expanding our ServiceNow capability as part of a wider GIS transformation programme, and this is a unique opportunity to join at a critical stage of our journey. As part of a newly evolving product-led organisation, you will help transform our current platform-focused team into a strategic product function, driving innovation, scalability, and business value across a key enterprise platform. You’ll work closely with architects, developers, and business stakeholders to define and deliver a modern ServiceNow operating model, helping accelerate transformation outcomes across the business.
What you'll do
- Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design.
- Serve as a ServiceNow SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture.
- Evaluate new tools, managed packages, and innovation ideas.
- Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new ServiceNow operating model, roadmap and agile ways of working.
- Stay up to date with ServiceNow releases, best practices, and industry trends to maximize platform capabilities.
- Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and ServiceNow administrators in product delivery.
- Work closely with developers and architects to design and implement scalable and efficient ServiceNow solutions.
- Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
- Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
- Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
- Identify and document technical requirements and add these to the product backlog.
- Support developers and functional consultants with lower-level design documents.
- Contribute to backlog refinement, sprint planning, and agile ceremonies to ensure successful delivery of enhancements.
- Perform configuration and development as needed.
- Ensure data integrity, security, and compliance within the ServiceNow environment.
- Monitor and evaluate system performance, identifying opportunities for improvement and innovation.
- Manage relationships with third-party vendors and consultants, as needed.
What you'll need
The ideal candidate will possess deep ServiceNow expertise, strong leadership skills, and the ability to collaborate across various teams to deliver value-driven enhancements.
Required skills and experience:
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- 5+ years of experience as a ServiceNow Product Owner, Administrator, or Developer.
- Strong understanding of ServiceNow architecture, products and applications.
- Experience working in Agile development environments.
- Ability to write clear and concise epics, user stories and acceptance criteria.
- Hands-on experience with ServiceNow development, configuration, automation, and integrations (APIs, middleware, etc.).
- Excellent communication and stakeholder management skills.
- ServiceNow certifications such as ServiceNow Certified Administrator, and relevant ServiceNow University accreditations are highly preferred.
It would be advantageous if you also have:
- Knowledge of DevOps processes and CI/CD practices for ServiceNow development.
- Background in enterprise-level digital transformation projects.
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
Technical Product Owner - ServiceNow in Hatfield employer: Computacenter
Computacenter is an exceptional employer located in Hatfield, UK, offering a dynamic and collaborative work environment that fosters innovation and professional growth. As a leading provider of IT infrastructure services, we prioritise teamwork and performance, providing employees with opportunities to engage in meaningful projects while staying at the forefront of technology. Our commitment to employee development, coupled with a strong sense of community, makes us an attractive choice for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Owner - ServiceNow in Hatfield
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Computacenter!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Computacenter would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Computacenter through your school's career services!
We think you need these skills to ace Technical Product Owner - ServiceNow in Hatfield
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Technical Product Owner - ServiceNow, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Technical Product Owner - ServiceNow position at Computacenter. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Computacenter
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
