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For Companies At a Glance
- Tasks: Lead product vision and collaborate on innovative customer experience technology.
- Company: Join a dynamic team at Computacenter shaping the future of tech.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in digital transformation and enhance customer experiences.
- Qualifications: 5+ years in Genesys roles and strong Agile development experience required.
- Other info: Be part of a forward-thinking environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join a dynamic, forward‑thinking team that is shaping customer experience technology. As a Technical Product Owner, you will lead the product vision and roadmap, collaborate with stakeholders, developers, and functional teams, and translate business needs into technical requirements that deliver real value.
What you’ll do
- Strategy, Planning and Design
- Act as the primary collaboration point from CTO architects to the Product team in architecture and design.
- Serve as a Genesys SME in cross‑system design discussions, alongside CTO architects, and contribute to high‑level design and reference architecture.
- Evaluate new tools, managed packages and innovation ideas.
- Work with the Head of Product Management, GIS and business stakeholders to define and implement a new Genesys operating model, roadmap and agile ways of working.
- Stay up to date with Genesys releases, best practices and industry trends to maximise platform capabilities.
- Product Delivery and Management
- Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and Genesys administrators in product delivery.
- Work closely with developers and architects to design and implement scalable and efficient Genesys solutions.
- Translate business problems, architectural and epic‑level requirements into product solution design and recommendations.
- Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
- Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise and manage the product backlog.
- Identify and document technical requirements and add these to the product backlog.
- Support developers and functional consultants with lower‑level design documents.
- Contribute to backlog grooming, sprint planning and Agile ceremonies to ensure successful delivery of enhancements.
- Perform configuration and development as needed.
- Ensure data integrity, security and compliance within the Genesys environment.
- Monitor and evaluate system performance, identifying opportunities for improvement and innovation.
- Manage relationships with third‑party vendors and consultants as needed.
What you’ll need
- Bachelor's degree in Computer Science, Information Technology, Business or a related field.
- 5+ years of experience as a Genesys Product Owner, Administrator or Developer.
- Proficiency with Genesys Cloud CX: Professional / Architect.
- Experience working in Agile development environments.
- Ability to write clear and concise epics, user stories and acceptance criteria.
- Hands‑on experience with Genesys development, configuration, automation and integrations (APIs, middleware, etc.).
- Excellent communication and stakeholder management skills.
- Preferred: Knowledge of DevOps processes and CI/CD practices for Genesys development using CX as Code.
- Preferred: Background in enterprise‑level digital transformation projects.
Hybrid or remote work options available, depending on company policies.
We invite you to apply and become a key contributor to our digital transformation journey.
Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Information Technology.
Technical Product Owner - Genesys in Hatfield employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Owner - Genesys in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Genesys. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Genesys and Agile methodologies. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to Genesys. We recommend practising how to explain complex concepts in simple terms, as you'll need to communicate effectively with stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Computacenter.
We think you need these skills to ace Technical Product Owner - Genesys in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Product Owner. Highlight your experience with Genesys and Agile environments, and don’t forget to showcase your communication skills and stakeholder management expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience technology and how your background makes you the perfect fit for our team at StudySmarter.
Showcase Relevant Experience: When detailing your work history, focus on your hands-on experience with Genesys development and configuration. Mention specific projects where you’ve translated business needs into technical requirements – we love seeing real examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Computacenter
✨Know Your Genesys Inside Out
Make sure you’re well-versed in Genesys Cloud CX and its latest features. Brush up on your knowledge of the platform, including any recent updates or best practices. This will not only show your expertise but also demonstrate your commitment to staying current in the field.
✨Speak Their Language
When discussing technical requirements or product solutions, use clear and concise language that resonates with both technical and non-technical stakeholders. Practice translating complex concepts into simple terms, as this will be crucial in your role as a liaison between teams.
✨Showcase Your Agile Experience
Be prepared to discuss your experience in Agile environments. Share specific examples of how you've contributed to sprint planning, backlog grooming, and other Agile ceremonies. Highlighting your hands-on experience will reassure them that you can hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current Genesys projects, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
