At a Glance
- Tasks: Lead the transformation of ServiceNow, driving innovation and collaboration across teams.
- Company: Join Computacenter, a top IT infrastructure services provider with a vibrant community.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Be part of a diverse team focused on digital transformation and innovation.
- Why this job: Shape the future of ServiceNow and make a real impact in a dynamic role.
- Qualifications: 5+ years in ServiceNow roles, strong leadership, and Agile experience required.
The predicted salary is between 56700 - 69300 £ per year.
Location: Hatfield, UK
Are you ready to play a pivotal role in shaping the future of ServiceNow at Computacenter? We are expanding our ServiceNow capability as part of a wider GIS transformation programme, and this is a unique opportunity to join at a critical stage of our journey. As part of a newly evolving product-led organisation, you will help transform our current platform-focused team into a strategic product function, driving innovation, scalability, and business value across a key enterprise platform. You’ll work closely with architects, developers, and business stakeholders to define and deliver a modern ServiceNow operating model, helping accelerate transformation outcomes across the business.
What you'll do
- Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design.
- Serve as a ServiceNow SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture.
- Evaluate new tools, managed packages, and innovation ideas.
- Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new ServiceNow operating model, roadmap and agile ways of working.
- Stay up to date with ServiceNow releases, best practices, and industry trends to maximize platform capabilities.
- Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and ServiceNow administrators in product delivery.
- Work closely with developers and architects to design and implement scalable and efficient ServiceNow solutions.
- Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
- Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
- Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
- Identify and document technical requirements and add these to the product backlog.
- Support developers and functional consultants with lower-level design documents.
- Contribute to backlog refinement, sprint planning, and agile ceremonies to ensure successful delivery of enhancements.
- Perform configuration and development as needed.
- Ensure data integrity, security, and compliance within the ServiceNow environment.
- Monitor and evaluate system performance, identifying opportunities for improvement and innovation.
- Manage relationships with third-party vendors and consultants, as needed.
What you'll need
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- 5+ years of experience as a ServiceNow Product Owner, Administrator, or Developer.
- Strong understanding of ServiceNow architecture, products and applications.
- Experience working in Agile development environments.
- Hands-on experience with ServiceNow development, configuration, automation, and integrations (APIs, middleware, etc.).
- ServiceNow certifications such as ServiceNow Certified Administrator, and relevant ServiceNow University accreditations are highly preferred.
- Knowledge of DevOps processes and CI/CD practices for ServiceNow development.
- Background in enterprise-level digital transformation projects.
About us: Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
Service Now Product Owner in Hatfield employer: Computacenter
As a Senior Consultant at our company, you'll be part of a dynamic team that values innovation and collaboration, working in a vibrant location that fosters creativity and professional growth. We offer competitive benefits, a supportive work culture that encourages continuous learning, and unique opportunities to lead impactful projects in the cloud technology space. Join us to not only advance your career but also to make a meaningful contribution to cutting-edge solutions in enterprise private cloud platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Service Now Product Owner in Hatfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Computacenter values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Computacenter might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Computacenter!
✨Direct Apply to Computacenter
Let's not forget to apply directly through the Computacenter website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Now Product Owner in Hatfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Computacenter.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Computacenter. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Computacenter
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
