At a Glance
- Tasks: Support IT service delivery and performance while driving improvements and stakeholder engagement.
- Company: Leading tech provider with a commitment to inclusivity and sustainability.
- Benefits: Hybrid work options, supportive culture, and opportunities for professional growth.
- Other info: Join a diverse team where your contributions are valued and recognised.
- Why this job: Gain hands-on experience in IT service management and make a real impact.
- Qualifications: Basic understanding of IT service concepts and a willingness to learn.
The predicted salary is between 58500 - 71500 £ per year.
Location
UK - Hatfield |
Job-ID
219722 |
Contract type
Standard |
Business Unit
- Customer Success & Service Delivery
- Life on the team
- Junior Service Delivery Manager (Service Delivery Manager 1)
Based in Hatfield with hybrid and options.
NB
There will be an expectation to be on-site 1-2 days per week
The Junior Service Delivery Manager supports the delivery and performance of internal IT services, working closely with Service Delivery colleagues to ensure services are stable, efficient, aligned to business needs and continuously evolving.
What you’ll do
The role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices.
The post holder will support service reviews, operational governance, and reporting, whilst driving continual improvement activities and problem analysis leading to service improvement and stability.
Main Duties
- Help track incidents, service issues, and trends, escalating concerns as appropriate.
- Support senior colleagues during major incidents and service disruptions.
- Drive Problem Management outcomes, including root cause analysis and corrective and preventative actions.
- Act as a supporting point of contact for stakeholders.
- Help prepare service review materials, performance reports, and communications.
- Assist with post incident reviews, root cause analysis, and action tracking.
- Support requests for change to existing services
- Support service transition and operational acceptance activities for new or changed services.
- Build positive working relationships with IT teams and business users
- Support the tracking and reporting of service improvement initiatives.
- Help analyse service data to identify recurring issues or risks.
- Contribute to initiatives that improve service quality, reliability, and user experience.
- Identify continual service improvement initiatives based on service data, incident trends, and stakeholder feedback
- Escalate risks, issues, or dependencies to senior colleagues
- What you’ll need
- Basic understanding of IT service management concepts.
- Interest in ITIL practices and service delivery environments.
- Ability to understand and work with service performance data.
- Willingness to learn about infrastructure, applications, and end user services.
- Clear written and verbal communication skills.
- Ability to work collaboratively with technical and business teams.
- Organised approach to tracking actions and follow ups.
- Professional and customer focused mindset
- Good organisational and time management skills.
- Attention to detail and commitment to quality.
- Able to work under guidance and ask for support when required.
Essential skills
- Basic understanding of IT service management concepts.
- Interest in ITIL practices and service delivery environments.
- Ability to understand and work with service performance data.
- Willingness to learn about infrastructure, applications, and end user services.
- Clear written and verbal communication skills.
- Ability to work collaboratively with technical and business teams.
- Organised approach to tracking actions and follow ups.
- Professional and customer focused mindset
- Good organisational and time management skills.
- Attention to detail and commitment to quality.
- Able to work under guidance and ask for support when required.
Desirable skills
- Experience in IT operations, service support, or a related IT role.
- Exposure to incident management, service reporting, or support environments.
- Basic understanding of how IT services support business outcomes.
- ITIL 4 Foundation (or willingness to work towards).
- Critical success factors
- Accurate and timely service reporting and action tracking.
- Effective support to senior service delivery managers.
- Improved understanding of IT service management practices.
- Positive feedback from stakeholders and team members.
- Progression towards independent service delivery ownership.
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations.
We are a responsible business that believes in winning together for our people and our planet.
We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
We’re a place where you can belong
With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
You’ll see this reflected in our recruitment process too.
We aim to provide fair access to opportunities and an inclusive, barrier‑free experience.
All that matters to us is that you share our vision and values, and bring the skills and experience we need.
As a Disability Confident Committed employer, we offer a guaranteed interview scheme.
If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments.
Please let us know when you apply.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
Junior Service Delivery Manager in Hatfield employer: Computacenter
As a Senior Consultant at our company, you'll be part of a dynamic team that values innovation and collaboration, working in a vibrant location that fosters creativity and professional growth. We offer competitive benefits, a supportive work culture that encourages continuous learning, and unique opportunities to lead impactful projects in the cloud technology space. Join us to not only advance your career but also to make a meaningful contribution to cutting-edge solutions in enterprise private cloud platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Delivery Manager in Hatfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Computacenter. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Computacenter before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Service Delivery Manager in Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Computacenter:Your cover letter is your chance to shine! Tell us why you want to work at Computacenter specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Computacenter!
How to prepare for a job interview at Computacenter
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
