ITIL Change & Release Manager
Nottingham or Hatfield Considered
Candidates - will require the ability to gain (or already have Security Clearance)
The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a client's infrastructure and to minimize the Risk and Impact to their estate by using standardized methods and procedures.
What you'll do
- Define the scope and contents of each release with the relevant customer business, ensuring that agreement and commitment is provided by internal support teams to effectively support its delivery.
- Gather information and track status of all change requests and release implementations
- Ensure all Requests for Changes are registered.
- Ensure all logged Request for Changes, are promptly and correctly approved by authorized approvers.
- Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
- Ensure the change and release policy and processes are adhered to in the release of all changes into all environments.
- Understand and analyse any impacts of, including scheduling risks, all projects that will introduce change to the production environments
- Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change
- Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes
- Ensure process, procedure and work instruction documentation for Change and Release Management activities are correct and up-to-date
- Distribute the change and release schedules and pipelines within agreed timeframes
- Communicate technical change and release activities and impact to the business; providing performance data reporting, issues and review follow-up; and performing other duties as required such as ITIL process implementation support
- Produce and distribute weekly change and release meeting minutes
- Provide regular, robust and accurate reporting on change requests and release including exception reporting on high impact, aborted and unauthorised changes.
What you'll need
- At least 3 years of professional experience from several years of experience in the IT environment or a completed technical degree
- Ability to build and maintain good relationships with all levels of service management, the customer and Computacenter's internal service providers
- Skills in the areas of IT Infrastructure Services and IT Service Management (ITIL)
- Basic experience in the analysis, design and optimization of process flows
- Ability to present performance measurably
- Basic knowledge of common service management tools
- ITIL V4 Foundation certification or experience as a process manager
- The ability to work independently
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ITIL Change & Release Manager in Hatfield employer: Computacenter
At Computacenter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and mentorship programs, ensuring that you can advance your career while working on cutting-edge Microsoft 365 solutions in the vibrant UK market. Join us to be part of a team that values your contributions and encourages meaningful relationships with clients and colleagues alike.
