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- Tasks: Lead the Service Desk team to enhance customer experience and operational excellence.
- Company: Join a leading multinational IT managed service company with a focus on innovation.
- Benefits: Attractive salary, comprehensive benefits, and opportunities for professional growth.
- Why this job: Make a significant impact in customer experience within a dynamic IT environment.
- Qualifications: 20+ years in leadership roles with strong ITIL knowledge and team management skills.
- Other info: Based in Hatfield, UK, with a diverse and inclusive workplace culture.
The predicted salary is between 72000 - 108000 £ per year.
A multinational IT managed service company is seeking a Customer Experience Director to oversee the Service Desk function. The role includes managing day-to-day operations and driving operational excellence while ensuring efficient delivery of IT support services.
The ideal candidate will have 20+ years of experience in leadership roles, strong ITIL knowledge, and the ability to manage diverse teams.
This position is based in the United Kingdom, specifically in Hatfield.
Global Service Desk Director Customer Experience Operations in Hatfield employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Service Desk Director Customer Experience Operations in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who have experience in service desk operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer experience and think of examples from your past that showcase your leadership skills and ITIL knowledge.
✨Tip Number 3
Showcase your diverse team management experience during interviews. Be ready to discuss how you've successfully led teams in different environments and how you can bring that expertise to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Global Service Desk Director Customer Experience Operations in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in leadership roles and your strong ITIL knowledge. We want to see how your background aligns with the Customer Experience Director role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for overseeing our Service Desk function. Share your vision for driving operational excellence and how you plan to manage diverse teams effectively.
Showcase Your Leadership Style: In your application, let us know about your leadership style and how you've successfully managed teams in the past. We’re looking for someone who can inspire and lead, so share examples that demonstrate your ability to drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Computacenter
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in managing service desk operations. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Leadership Experience
With 20+ years of experience, you’ll want to highlight specific examples of how you've led diverse teams. Prepare anecdotes that demonstrate your leadership style and how you've driven operational excellence in past roles. This will help the interviewers see you as a strong candidate for managing their service desk function.
✨Understand Their Customer Experience Goals
Research the company’s approach to customer experience and be prepared to discuss how you can align with their goals. Think about how you can enhance their service desk operations to improve customer satisfaction and efficiency. This shows that you’re proactive and genuinely interested in their success.
✨Prepare Questions That Matter
Have a list of insightful questions ready to ask during the interview. Inquire about their current challenges in customer experience operations or how they measure success in their service desk function. This not only demonstrates your interest but also gives you valuable insights into the role and the company culture.
