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- Tasks: Lead the Service Desk team and enhance customer experience through operational excellence.
- Company: A top IT managed service company in the UK with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while leading a dynamic team.
- Qualifications: Bachelor's degree in IT and proven leadership experience in service management.
- Other info: Join a forward-thinking company that values collaboration and customer-centricity.
The predicted salary is between 48000 - 72000 £ per year.
A leading IT managed service company in the UK is seeking a Customer Experience Director to manage its Service Desk operations. The successful candidate will drive operational excellence, foster a customer-centric culture, and oversee a diverse team.
Responsibilities include:
- Budget management
- Enhancing service delivery
- Building strong stakeholder relationships
Ideal candidates will have a Bachelor's degree in IT or a related field and significant leadership experience in IT service management.
Director of IT Service Desk & Customer Experience in Hatfield employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of IT Service Desk & Customer Experience in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for a Director of IT Service Desk & Customer Experience role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company’s service desk operations and customer experience strategies. We want you to showcase how your leadership experience can enhance their current processes and drive operational excellence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Director of IT Service Desk & Customer Experience in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of Customer Experience Director. Highlight your leadership experience in IT service management and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer experience and how you plan to foster a customer-centric culture. Be specific about your vision for the Service Desk operations.
Showcase Your Budget Management Skills: Since budget management is a key responsibility, make sure to include examples of how you've successfully managed budgets in previous roles. This will demonstrate your capability to handle financial aspects effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Computacenter
✨Know Your Stuff
Make sure you brush up on your IT service management knowledge. Understand the latest trends and technologies in the industry, as well as the specific challenges faced by service desks. This will show that you're not just a leader but also someone who is genuinely passionate about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you fostered a customer-centric culture or improved service delivery. Be ready to discuss your approach to budget management and how you’ve built strong relationships with stakeholders.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's current service desk operations and their vision for customer experience. This not only shows your interest but also helps you gauge if the company aligns with your values and goals.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. Companies want to see the real you, especially for a role that involves managing a diverse team. Authenticity can set you apart from other candidates.
