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For Companies At a Glance
- Tasks: Analyse data and lead teams to deliver exceptional IT services.
- Company: Join Computacenter, a leader in IT service excellence.
- Benefits: Competitive salary, training opportunities, and a collaborative work culture.
- Why this job: Make a real impact by solving complex challenges in a dynamic environment.
- Qualifications: Experience in IT services and strong analytical skills required.
- Other info: Great career growth potential and a focus on personal development.
The predicted salary is between 28800 - 48000 £ per year.
At Computacenter, we’re driven by delivering exceptional IT services to our customers. As a Senior Data Analyst, you will play a pivotal role in delivering complex technical services, and ensuring operational excellence across customer environments. You’ll be part of a collaborative, cross-functional team that thrives on solving challenges, improving service standards, and exceeding customer expectations.
What you’ll do:
- Perform a wide range of complex technical activities both remotely and on-site to meet business and customer requirements.
- Lead and coordinate small teams delivering technical work packages in line with Computacenter’s service delivery processes.
- Act as a technical authority in your area of expertise, providing leadership and mentoring to colleagues.
- Document and report on completed work to ensure compliance with Computacenter and customer procedures.
- Contribute to the development and refinement of technical procedures and service standards.
- Evaluate and resolve escalations, ensuring customer satisfaction and SLA adherence.
- Communicate effectively on complex technical issues with internal teams and external customers to prevent or resolve escalations.
- Deliver consistent, high-quality customer service to both internal and external stakeholders.
- Collaborate across functions and geographies to support integrated service delivery.
- Maintain awareness of and adhere to information security and health & safety policies.
- Identify personal development needs and pursue relevant training and certifications.
- Act as a role model, promoting best practices and supporting knowledge sharing across teams.
- Ensure compliance with SLA performance targets and contribute to improving customer satisfaction.
- Demonstrate and promote Computacenter’s Winning Together behaviours in all interactions.
What you’ll need:
- Proven experience in an IT service environment, ideally within a managed services or enterprise support context.
- Strong analytical and systematic approach to resolving complex problems and assignments.
- Ability to define and follow transition/change management and operational procedures.
- Demonstrated ability to absorb and apply technical information quickly and effectively.
- Familiarity with a broad range of IT systems, technologies, and applications aligned with industry standards.
- Certifications in relevant technologies (e.g., ITIL, Microsoft, ServiceNow) are highly desirable.
- Excellent time management and organizational skills; capable of managing multiple priorities under pressure.
- Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- High emotional intelligence and a collaborative, customer-focused mindset.
- Experience in business process analysis, requirements gathering, and running workshops.
- Ability to synthesize information from multiple sources and see the bigger picture.
- Routine administrative and documentation skills.
- Awareness of health and safety practices in the workplace.
Data Analyst in Hatfield employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Analyst in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Computacenter on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common data analyst scenarios. Think about how you’d tackle complex problems and be ready to share examples from your past experiences that showcase your skills.
✨Tip Number 3
Show off your analytical skills during the interview! Bring along a portfolio of your work or case studies that highlight your ability to solve complex issues and improve service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and you’ll be one step closer to joining our collaborative team at Computacenter.
We think you need these skills to ace Data Analyst in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Analyst role at Computacenter. Highlight your experience in IT service environments and any relevant certifications you have. We want to see how your skills align with what we’re looking for!
Showcase Your Analytical Skills: In your application, don’t forget to showcase your strong analytical and systematic approach. Give examples of how you've resolved complex problems in the past. This will help us see your potential to thrive in our collaborative team.
Communicate Clearly: When writing your cover letter, communicate clearly about your experiences and how they relate to the job description. We love candidates who can articulate their thoughts well, especially when it comes to complex technical issues.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Computacenter
✨Know Your Data Inside Out
Make sure you brush up on your data analysis skills and be ready to discuss specific tools and methodologies you've used. Be prepared to share examples of how you've solved complex problems in previous roles, as this will show your analytical prowess.
✨Showcase Your Team Spirit
Since the role involves collaboration across functions, think of examples where you've worked effectively in a team. Highlight your ability to lead small teams and mentor colleagues, as this aligns with the collaborative culture at Computacenter.
✨Communicate Clearly and Confidently
Practice explaining complex technical issues in simple terms. This is crucial for ensuring that both internal teams and external customers understand your insights. Good communication can prevent escalations and improve customer satisfaction.
✨Demonstrate Your Customer Focus
Prepare to discuss how you've delivered exceptional customer service in the past. Think about times when you've gone above and beyond to meet customer needs or adhered to SLAs, as this will resonate well with Computacenter's commitment to exceeding customer expectations.
