At a Glance
- Tasks: Lead a team to ensure excellent customer experiences from pre-sales to delivery.
- Company: Join Computacenter, a global leader in IT strategy and digital transformation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Work in a collaborative atmosphere with over 20,000 employees worldwide.
- Why this job: Be part of a team that values customer satisfaction and personal development.
- Qualifications: Previous management experience and strong organisational skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK - Hatfield | Job-ID: 220738 | Contract type: Standard | Business Unit: Others
Life on the team
Join one of Computacenter's fastest growing customer-facing teams and play a pivotal role in leading, developing and inspiring a high-performing operation.
As a Team Leader, you'll be responsible for managing a diverse team of Customer Executives and Sales Order Management professionals, ensuring exceptional service is delivered to our customers while driving engagement, performance and continuous improvement across your team.
This is an exciting opportunity for an experienced people leader who is passionate about developing talent, building strong stakeholder relationships and creating high-performing teams. Whilst experience within technology services is beneficial, it is not essential. We are keen to hear from candidates who can demonstrate strong leadership capability
What you'll do
- Lead, coach and develop a team of Customer Executives and Sales Order Management professionals
- Create a high-performance culture focused on customer outcomes, engagement and continuous improvement
- Drive individual and team performance through effective objective setting, coaching and development planning
- Manage employee relations matters, performance conversations and career development activities
- Build strong relationships with internal stakeholders across multiple business functions
- Ensure excellent service delivery and customer experience through effective team management
- Identify opportunities to improve processes, efficiency and team effectiveness
- Support organisational growth by developing capability and succession within the team
- Act as a role model for Computacenter's values and leadership behaviours
What you'll need
- Proven experience leading and developing people within a customer-facing or operational environment
- Strong coaching, mentoring and performance management skills
- Ability to manage challenging conversations in a constructive and professional manner
- Excellent stakeholder management and relationship-building skills
- Strong communication and influencing abilities
- Experience driving team engagement and performance improvement
- A collaborative leadership style with a focus on developing others
- Experience within service delivery, customer success, operations or managed services environments
- Commercial awareness and understanding of business performance drivers
- Experience leading multi-disciplinary teams
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
We’re a place where you can belong
With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.
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GTS Team Leader in Hatfield employer: Computacenter
At Computacenter, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Strategic Finance Partner for Commercial Growth, you will have the opportunity to work closely with senior leaders across Europe, gaining invaluable insights and contributing to impactful decision-making. Our commitment to employee development and growth, combined with our diverse international presence, ensures that you will thrive in a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land GTS Team Leader in Hatfield
✨Tip Number 1
Familiarise yourself with the key responsibilities of a GTS Team Leader. Understanding the nuances of customer satisfaction and stakeholder management will help you articulate your experience effectively during discussions.
✨Tip Number 2
Network with current or former employees in similar roles at Computacenter. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Demonstrate your understanding of software procurement and relevant business systems like SAP and Salesforce. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and improved processes in previous roles. Highlighting your leadership skills and ability to drive change will resonate well with the hiring team.
We think you need these skills to ace GTS Team Leader in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in people management and customer service. Emphasise any previous roles where you led a team or improved customer satisfaction.
Craft a Compelling Cover Letter:In your cover letter, explain why you're passionate about the role of GTS Team Leader. Mention specific examples of how you've successfully managed teams and resolved customer issues in the past.
Showcase Relevant Skills:Highlight your skills in time management, solution-oriented work, and relationship building. Use concrete examples to demonstrate how these skills have positively impacted your previous teams or projects.
Research Computacenter:Familiarise yourself with Computacenter's values and business model. Understanding their approach to customer service and technology sourcing will help you align your application with their expectations.
How to prepare for a job interview at Computacenter
✨Understand the Customer-Centric Approach
Make sure you grasp the importance of putting customers at the centre of decision-making. Be prepared to discuss how you would enhance customer satisfaction and resolve issues effectively, as this is a key aspect of the GTS Team Leader role.
✨Showcase Your People Management Skills
Highlight your previous experience in managing teams, especially in an administrative environment. Be ready to share examples of how you've coached team members and improved their performance, as well as how you handle recruitment and training needs.
✨Demonstrate Process Improvement Knowledge
Familiarise yourself with process management and be prepared to discuss how you would ensure compliance with existing processes while identifying areas for improvement. Share any relevant experiences where you've successfully implemented process changes.
✨Prepare for Cross-Functional Collaboration
Since the role involves building relationships across various teams, think of examples where you've successfully collaborated with different departments. Be ready to explain how you influence decision-makers and leverage relationships to achieve business goals.
