Overview
In this role you provide hands-on desktop support in a busy environment, resolving incidents and fulfilling service requests to maintain high-quality user experiences. You work closely with Level 3 teams to address major issues and support project tasks. The role is based onsite in Glasgow within a team that values teamwork and performance. You will contribute to stable IT operations while aligning with the company’s collaborative culture and digitisation focus.
Responsibilities
- Handle incidents and service requests to SLA targets
- Provide 2nd line support to resolve incidents
- Maintain incident rate below 2% per month
- Complete assigned tasks within specified timeframes
- Support internal and external Project Managers on project tasks
- Tackle non-standard requests within agreed timescales
- Coordinate with Level 3 teams to escalate major issues
- Troubleshoot hardware, network, and printer issues; install and configure software/hardware
Key requirements
- Windows 10/11 expertise including build, configuration, and registry settings
- Office proficiency
- Basic SCCM/Active Directory knowledge
- Networking basics (LAN/WAN/Wi-Fi, DHCP, DNS/WINS, VPN)
- Experience with Microsoft Exchange, Outlook, and chat tools
- Peripherals support (printers, displays, docking stations, cameras, scanners)
- ITSM software experience (ServiceNow)
- Excellent customer service and communication skills
- Flexibility with working hours
- Full UK Driving Licence
- SC Cleared or eligible for SC Clearance
- Customer-focused
- Clear communication
- Team collaboration
- Windows OS (10/11)
- Microsoft Office
- SCCM/Active Directory (basic)
Onsite Desktop Support Engineer - Glasgow employer: Computacenter
At Computacenter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and mentorship programs, ensuring that you can advance your career while working on cutting-edge Microsoft 365 solutions in the vibrant UK market. Join us to be part of a team that values your contributions and encourages meaningful relationships with clients and colleagues alike.
