Overview
As Onsite Desktop Support Engineer, you resolve incidents and fulfill service requests in a busy customer environment. You’ll operate as 2nd line support to meet SLA targets and coordinate with Level 3 teams to address major issues. You install, configure, and troubleshoot hardware, software, and peripherals to ensure a responsive, high-quality user experience. This role sits within a collaborative IT services organization that values teamwork and performance, offering meaningful impact through hands-on problem solving and project support.
Responsibilities
- Handle incident and service request tasks
- Provide 2nd line resolution to SLA targets
- Maintain incident rate below 2% per month
- Complete assigned work within timeframes
- Support internal and external project managers on project tasks
- Tackle non-standard requests within agreed timescales
- Communicate with Level 3 teams for major issues
- Diagnose and resolve issues with laptops/desktops, networks, printers
- Install and configure software and hardware
Key requirements
- Deep knowledge of Windows 10/11 including build, configuration, and registry
- Proficiency in Microsoft Office
- Desirable: LTSC Channels and KIOSK experience
- Basic understanding of SCCM/Active Directory
- Networking: LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, VPN/remote connectivity
- Experience with Microsoft Exchange environment, Outlook, and messaging etiquette
- Peripherals experience (printers, displays, docking stations, cameras, scanners)
- Working knowledge of ITSM software (ServiceNow)
- Excellent customer interface and service skills
- Some flexibility with working hours
- Full UK Driving License
- SC Cleared or eligible for SC Clearance
- Excellent customer service
- Strong communication and coordination
- Adaptability and flexibility
- Windows OS (Windows 10/11) and Office
- SCCM and Active Directory (basic)
- Networking (LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, PXE, VPN)
Onsite Desktop Support Engineer - Dunfermline employer: Computacenter
At Computacenter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and mentorship programs, ensuring that you can advance your career while working on cutting-edge Microsoft 365 solutions in the vibrant UK market. Join us to be part of a team that values your contributions and encourages meaningful relationships with clients and colleagues alike.
