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For Companies At a Glance
- Tasks: Lead teams to manage service delivery and drive improvements for customer satisfaction.
- Company: A leading technology services provider with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by ensuring successful IT service delivery and change management.
- Qualifications: Strong knowledge of IT Service Management and ITIL certifications required.
- Other info: Join a collaborative team dedicated to organisational and customer success.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services provider is seeking a Delivery Lead to oversee service and change delivery across accounts in the UK. The role involves leading teams, managing service delivery, and ensuring customer satisfaction while driving improvements.
Candidates should have strong knowledge of IT Service Management and ITIL certifications, along with the ability to handle financial management and deliver compelling presentations. This position supports both the organization and customer success.
Delivery Lead – IT Service Delivery & Change (UK) employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Lead – IT Service Delivery & Change (UK)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your IT Service Management knowledge and any ITIL certifications you have. Be ready to share examples of how you've improved service delivery in past roles.
✨Tip Number 3
Prepare for interviews by practising your presentation skills. As a Delivery Lead, you'll need to communicate effectively. Run through common interview questions and rehearse your answers to ensure you come across as confident and knowledgeable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Delivery Lead – IT Service Delivery & Change (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Delivery Lead role. Highlight your IT Service Management knowledge and any relevant ITIL certifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for leading service and change delivery. Share specific examples of how you've driven improvements in past roles.
Showcase Your Leadership Skills: We want to see how you lead teams and manage service delivery. Include examples of successful projects where you ensured customer satisfaction and drove team performance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Computacenter
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied IT Service Management principles in past roles, and think of specific examples where you've driven improvements in service delivery.
✨Showcase Your Leadership Skills
As a Delivery Lead, you'll be managing teams, so it's crucial to demonstrate your leadership abilities. Prepare anecdotes that highlight your experience in leading teams, resolving conflicts, and ensuring customer satisfaction. This will show them you're the right fit for the role.
✨Financial Management Matters
Since financial management is part of the role, be prepared to discuss your experience with budgeting and cost control. Bring examples of how you've successfully managed finances in previous projects, as this will showcase your ability to handle the financial aspects of service delivery.
✨Nail Your Presentation Skills
You'll likely need to deliver compelling presentations, so practice your presentation skills ahead of time. Think about how you can clearly communicate complex information and engage your audience. Consider preparing a short presentation on a relevant topic to demonstrate your skills during the interview.
