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For Companies At a Glance
- Tasks: Design and implement innovative CX services while collaborating with teams and presenting to clients.
- Company: Join Cisco, a leading tech company known for its innovative solutions and supportive culture.
- Benefits: Enjoy remote work options, flexible hours, and opportunities for professional development.
- Why this job: Be part of a dynamic team that values collaboration, creativity, and continuous learning.
- Qualifications: Experience as a Cisco Software Consultant with strong knowledge of Cisco's software portfolio required.
- Other info: Engage in regular events and training to enhance your skills and network.
The predicted salary is between 43200 - 72000 £ per year.
Standort: Germany - Remote möglich, Germany - Ratingen, Germany - Hannover, Germany - Hamburg, Germany - Frankfurt, Germany - Berlin, Germany - München
Job-ID: 205130
Geschäftsbereich: Sales & Pre-Sales
Karriere-Level: Berufserfahrene
Deine Aufgaben:
- Als CX Adoption Consultant w/m/d für unser Cisco-Lösungsportfolio verantwortest Du die Konzeption, das Design, das Testen und die Übergabe neuer CX-Services in die Erbringungseinheiten.
- Du bist die zentrale Ansprechperson für alle technischen CX-Services und präsentierst diese kompetent bei unseren Kunden.
- Du erarbeitest, testest und etablierst neue technische CX-Services basierend auf Use Cases, Exit Criteria und Business Outcomes.
- Du sorgst dafür, dass die etablierten CX-Services kontinuierlich aktualisiert, angepasst und mit hoher Qualität erbracht werden und arbeitest eng mit dem CX Adoption Specialist zusammen.
- Du achtest darauf, dass die CX-Services für Sales und Consultancy auf einem aktuellen Dokumentationsstand sind.
- Du stimmst Dein Design mit den wichtigsten Schnittstellen aus CX-Team, Solution Management und Sales Leadership ab.
- Du entwickelst aus unseren CX-Services Standards und machst dadurch eine Erbringung durch Nearshoring möglich.
- Du unterstützt den Customer Success Manager in komplexen Kundensituationen bei der Festlegung und dem Tracking von relevanten KPIs für die Messung des Kundenerfolgs.
- Du leitest aus den Erkenntnissen neue Inhalte für CX-Services und Adoption Advisories ab.
- Dein Fachwissen baust Du kontinuierlich weiter aus und nutzt dabei interne Expert:innen sowie verschiedene Ansprechpersonen bei Cisco.
- Du präsentierst das CX-Serviceportfolio auf internen und externen Veranstaltungen.
Dein Profil:
- Langjährige Erfahrung in der Rolle eines Cisco Software Consultants w/m/d.
- Sehr gute Kenntnisse des Cisco-Softwareportfolios, der darin enthaltenen Use Cases, des Smart Accounts und der Cisco-Lizenzierungsoptionen.
- Schnelle Auffassungsgabe, strukturierte Arbeitsweise und hohe Lernbereitschaft.
- Ausgeprägtes Networking und Kontakte zu den Cisco Business Units und dem Computacenter Sales und Consultancy Team.
- Sehr gute Rhetorik und Präsentationsfähigkeiten auf Deutsch und Englisch.
- Wünschenswerte Zertifizierungen: Cisco Software Black Belt und CX Black Belt, Cisco Customer Success Manager, Cisco-Technologiezertifizierungen.
Mobile Working und flexible Arbeitszeiten – Vertrauen ist gut. Punkt.
Wissen teilen – Zusammenhalt, Gedanken- und Informationsaustausch durch regelmäßige Events, wie Public Universitys, Fachtagungen, Symposien, Teammeetings der bundesweit aufgestellten Units.
Weiterentwicklung – Wir investieren in Dich! Ob interne oder externe Trainings, Fach- oder Managementkarriere, Konferenzen, Events, Mentoring oder Coaching.
Kultur – Das „Du“ gilt bei uns über alle Ebenen. Wir sind nahbar – und einfach wir selbst.
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Adoption Consultant w/m/d - Cisco
✨Tip Number 1
Network with current CX Adoption Consultants or professionals in similar roles at Cisco. Engaging with them on platforms like LinkedIn can provide you with insights into the role and the company culture, which can be invaluable during interviews.
✨Tip Number 2
Familiarise yourself with the latest trends and updates in Cisco's software portfolio. Being knowledgeable about recent developments will not only help you in discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare to showcase your presentation skills by practising how you would present Cisco's CX services. Consider creating a mock presentation that highlights your understanding of the services and their benefits to potential clients.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to customer success in the context of CX services. Being able to discuss how you would track and measure these KPIs can set you apart as a candidate who understands the importance of customer outcomes.
We think you need these skills to ace CX Adoption Consultant w/m/d - Cisco
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the CX Adoption Consultant position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your long-standing experience as a Cisco Software Consultant. Include specific examples of how you've successfully implemented CX services and your familiarity with the Cisco software portfolio.
Showcase Presentation Skills: Since the role requires strong presentation abilities, consider including a brief section in your application that outlines your experience in presenting technical information to clients. Mention any relevant events or workshops where you've showcased your skills.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the key points from the job description. Discuss your networking capabilities and how they can benefit the team, as well as your commitment to continuous learning and development within the Cisco ecosystem.
How to prepare for a job interview at Computacenter
✨Know Your Cisco Stuff
Make sure you have a solid understanding of the Cisco software portfolio and its use cases. Brush up on the Smart Accounts and licensing options, as these are crucial for the role.
✨Showcase Your Presentation Skills
Since you'll be presenting CX services to clients, practice your presentation skills. Be ready to demonstrate how you can communicate complex technical information clearly and engagingly in both German and English.
✨Highlight Your Networking Abilities
Emphasise your connections within Cisco and the consultancy team. Share examples of how you've leveraged these relationships to achieve successful outcomes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in complex customer situations. Think of specific examples where you've tracked KPIs or adapted services based on client feedback.
