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- Tasks: Join us as a CX Adoption Consultant, designing and testing innovative CX services for clients.
- Company: Cisco is a leading tech company focused on networking and cybersecurity solutions.
- Benefits: Enjoy remote work options, flexible hours, and opportunities for professional development.
- Why this job: Be part of a collaborative culture that values your input and fosters continuous learning.
- Qualifications: Experience as a Cisco Software Consultant with strong knowledge of Cisco's software portfolio required.
- Other info: Engage in regular events and training to enhance your skills and network.
The predicted salary is between 43200 - 72000 £ per year.
Standort: Germany - Remote möglich, Germany - Ratingen, Germany - Hannover, Germany - Hamburg, Germany - Frankfurt, Germany - Berlin, Germany - München | Job-ID: 205130 | Geschäftsbereich: Sales & Pre-Sales | Karriere-Level: Berufserfahrene
Deine Aufgaben:
- Als CX Adoption Consultant w/m/d für unser Cisco-Lösungsportfolio verantwortest Du die Konzeption, das Design, das Testen und die Übergabe neuer CX-Services in die Erbringungseinheiten.
- Du bist die zentrale Ansprechperson für alle technischen CX-Services.
- Du erarbeitest, testest und etablierst neue technische CX-Services bei unseren Kunden basierend auf Use Cases, Exit Criteria und Business Outcomes.
- Du sorgst dafür, dass die etablierten CX-Services kontinuierlich aktualisiert, angepasst und mit einer hohen Qualität erbracht werden und arbeitest hier eng mit dem CX Adoption Specialist zusammen.
- Du achtest darauf, dass die CX-Services für Sales und Consultancy auf einem aktuellen Dokumentationsstand sind.
- Du stimmst Dein Design mit den wichtigsten Schnittstellen aus CX-Team, Solution Management und Sales Leadership ab.
- Du entwickelst aus unseren CX-Services Standards und machst dadurch eine Erbringung durch Nearshoring möglich.
- Du unterstützt den Customer Success Manager in komplexen Kundensituationen bei der Festlegung und dem Tracking von relevanten KPIs für die Messung des Kundenerfolgs und leitest aus den Erkenntnissen neue Inhalte für CX-Services und Adoption Advisories ab.
- Dein Fachwissen baust Du kontinuierlich weiter aus und nutzt dabei sowohl interne Expert:innen als auch die verschiedensten Ansprechpersonen bei Cisco.
- Du präsentierst das CX-Serviceportfolio auf internen und externen Veranstaltungen.
Dein Profil:
- Langjährige Erfahrung in der Rolle eines Cisco Software Consultants w/m/d.
- Sehr gute Kenntnisse des Cisco-Softwareportfolios, der darin enthaltenen Use Cases, des Smart Accounts und der Cisco-Lizenzierungsoptionen.
- Schnelle Auffassungsgabe, strukturierte Arbeitsweise und hohe Lernbereitschaft.
- Ausgeprägtes Networking und Kontakte zu den Cisco Business Units und dem Computacenter Sales und Consultancy Team.
- Sehr gute Rhetorik und Präsentationsfähigkeiten auf Deutsch und Englisch.
- Wünschenswerte Zertifizierungen: Cisco Software Black Belt und CX Black Belt, Cisco Customer Success Manager, Cisco-Technologiezertifizierungen.
Mobile Working und flexible Arbeitszeiten – Vertrauen ist gut. Punkt.
Wissen teilen – Zusammenhalt, Gedanken- und Informationsaustausch durch regelmäßige Events, wie Public Universitys, Fachtagungen, Symposien, Teammeetings der bundesweit aufgestellten Units.
Weiterentwicklung – Wir investieren in Dich! Ob interne oder externe Trainings, Fach- oder Managementkarriere, Konferenzen, Events, Mentoring oder Coaching.
Kultur – Das „Du“ gilt bei uns über alle Ebenen. Wir sind nahbar – und einfach wir selbst.
CX Adoption Consultant w/m/d - Cisco employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Adoption Consultant w/m/d - Cisco
✨Tip Number 1
Familiarise yourself with Cisco's software portfolio and the specific CX services they offer. Understanding the use cases and business outcomes associated with these services will help you engage more effectively during interviews.
✨Tip Number 2
Network with current employees or professionals in the field, especially those who work with Cisco products. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to showcase your presentation skills by practising how you would present CX services to clients. Consider creating a mock presentation that highlights your understanding of the services and their benefits, as this could impress interviewers.
✨Tip Number 4
Stay updated on the latest trends in customer experience and technology. Being knowledgeable about industry developments will not only enhance your discussions but also demonstrate your commitment to continuous learning, which is highly valued in this role.
We think you need these skills to ace CX Adoption Consultant w/m/d - Cisco
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the CX Adoption Consultant position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your long-standing experience as a Cisco Software Consultant. Include specific examples of how you've successfully implemented CX services or worked with Cisco's software portfolio.
Showcase Communication Skills: Since excellent presentation and communication skills are crucial for this role, provide examples in your application that demonstrate your ability to present complex information clearly in both German and English.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the key points from the job description. Mention your networking abilities and any relevant certifications, such as Cisco Software Black Belt or Customer Success Manager, to strengthen your application.
How to prepare for a job interview at Computacenter
✨Know Your Cisco Stuff
Make sure you have a solid understanding of the Cisco software portfolio and its use cases. Brush up on the latest features and how they can benefit customers, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your Presentation Skills
Since the role involves presenting CX services, practice your presentation skills. Prepare to explain complex concepts clearly and confidently, both in German and English, as this will be crucial for impressing the interviewers.
✨Highlight Your Networking Experience
Discuss your connections within Cisco and how you've leveraged them in past roles. This shows that you can effectively collaborate with various teams, which is essential for the CX Adoption Consultant position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples where you've successfully implemented CX services or improved customer success metrics, and be ready to share these stories.
