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For Companies At a Glance
- Tasks: Drive customer success with Cisco software, ensuring onboarding and adoption for maximum value.
- Company: Join Computacenter, a dynamic tech company focused on customer engagement and innovation.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a vibrant team culture.
- Why this job: Make a real impact by helping clients maximise their investments in cutting-edge technology.
- Qualifications: 5+ years in Customer Success or Sales, with knowledge of Cisco products preferred.
- Other info: Collaborative environment with a focus on delivering outcomes and building strong customer relationships.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Success Specialist - Cisco role at Computacenter.
Do you have experience in Customer Success, Cisco or the wider Software Industry and are looking to make the next step in your career? We empower you to put customers first and support onboarding, deployment, adoption, value realisation and consumption of Cisco Software to enable clients to maximise time, money and mitigate risk across their estate while extracting best value from their investments.
The Technology and Partner Sales team focuses on technology sourcing and professional services growth, enabling commercial, technical and customer engagement throughout the campaign cycle. The team includes:
- Framework and VAR Specialists
- Customer Success Experts and Solution Leaders
- Partner Sales Experts and Technologists
- Commercial and Solution Designers and Optimisation
The team delivers a high-energy sales culture and a strong focus on delivering outcomes that save customers time and money and mitigate risk.
The role of the Partner Customer Success Manager (CSM) is to drive onboarding, deployment, adoption, value realisation and consumption of Cisco Software across partner end customers while fostering positive renewal sentiment and growth of Cisco Software footprint. Responsibilities include:
- Assist in progressing Cisco software deployments and actively track deployment status and adoption, reporting progress to Customer, Computacenter and Cisco stakeholders.
- Facilitate use case identification for entitled Cisco software and recommend implementation services from Cisco, Computacenter or other partners.
- Be supported by the CX program, the Cisco BDM proactively identify renewal risks and use insights to increase retention.
- Develop and maintain strong executive and technical relationships with customer partners to understand challenges and objectives and advocate for their needs within Cisco as the “Voice of the Customer”.
- Own financial aspects, including revenue and margin across products and services, and make strategic investment decisions.
- Build and implement adoption plans that align with customer goals to improve technology investments and full utilisation of Cisco technologies.
- Collaborate with Sales, Customer Success, Renewals and Business Entities across Cisco and Computacenter to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive outcomes.
What you’ll need:
- 5+ years of Cisco / software industry experience in Customer Success and/or Sales/Delivery, with a solid understanding of software lifecycle practices.
- Knowledge of Customer Success methodology preferred; experience with ToTango tooling or similar customer success tools is desirable.
- Knowledge of Cisco technology, licensing and products preferred.
- Ability to build effective relationships across multiple customers and opportunities.
- Ability to communicate at all customer levels and manage expectations.
- Analytical and critical thinking skills across data, commercial and financial aspects.
- Negotiation and influencing skills applied across customer organisations.
- Ability to resolve significant customer issues while moving the business forward.
- Ability to build and work in effective virtual teams.
Performance Indicators:
- Contribution growth from aligned customers (land and expand).
- Feedback from stakeholders and customers demonstrating Winning Together behaviours and role-specific competencies (customer health / net promoter score).
- Generation of new business opportunities within the customer base and with new customers (cross-sell and adjacency).
- Contribution to campaign teams in large, complex contractual services opportunities (working in virtual teams).
- Rebate attainment to Computacenter in line with Cisco KPIs / metrics.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Success
Customer Success Specialist - Cisco employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist - Cisco
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially Cisco software, so you can speak confidently about how you can add value. Tailor your responses to show how your experience aligns with their needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on demonstrating your customer success skills and how you’ve driven adoption and value realisation in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in customer success.
We think you need these skills to ace Customer Success Specialist - Cisco
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Specialist role. Highlight your experience with Cisco and any relevant software industry knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can help our clients maximise their investments in Cisco software. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you’ve driven customer success in previous roles. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Let’s get started on this journey together!
How to prepare for a job interview at Computacenter
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco technologies and products. Familiarise yourself with their software lifecycle practices and any recent updates or changes in the Cisco ecosystem. This will show that you're not just interested in the role, but that you’re genuinely invested in understanding the company’s offerings.
✨Showcase Your Customer Success Experience
Prepare to discuss your previous experience in Customer Success, especially any specific methodologies you've used. Be ready to share examples of how you've driven onboarding, adoption, and value realisation for customers. Highlighting your ability to build relationships and manage expectations will be key.
✨Demonstrate Analytical Skills
Since the role involves tracking deployment status and reporting progress, be prepared to discuss how you've used data to drive decisions in past roles. Think of examples where your analytical skills helped resolve customer issues or improved technology investments.
✨Practice Your Communication Skills
As a Customer Success Specialist, you'll need to communicate effectively at all levels. Practice articulating your thoughts clearly and confidently. Consider role-playing common interview scenarios with a friend to refine your responses and ensure you can convey your ideas succinctly.