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For Companies At a Glance
- Tasks: Lead transformation strategies and drive service evolution for key customer accounts.
- Company: Join Computacenter, a leader in IT services, focused on innovation and customer success.
- Benefits: Enjoy flexible working, international travel opportunities, and a collaborative work culture.
- Why this job: Shape the future of customer strategy while making a real impact in a dynamic environment.
- Qualifications: Proven experience in IT transformation, strong consultative skills, and a customer-centric mindset required.
- Other info: Fluent English is essential; French is a plus. Full-time, permanent role with a mid-senior level focus.
The predicted salary is between 43200 - 72000 £ per year.
Direct message the job poster from Computacenter
As a Customer Strategy Director, you’ll be embedded five of our key customer accounts in France, working closely with Service Directors, Client Directors, and Group Managed Services to shape and drive transformation.
You’ll be a key figure in our Experience Management Office (XMO), helping customers evolve their services and realise long-term value through innovation, insight, and strategic alignment.
What you’ll do
- Lead Transformation Strategy: Define and deliver a clear transformation vision for each customer, aligning Computacenter’s capabilities with their strategic goals.
- Drive Service Evolution: Continually evolve the service portfolio, bringing innovation and best practice to the forefront of customer engagements.
- Engage at C-Level: Build and maintain trusted relationships with senior stakeholders (C and C-1 level), acting as a strategic advisor and transformation partner.
- Collaborate Across Functions: Work closely with GMS, Professional Services, Operational Excellence, and Sales to ensure a unified, value-driven approach.
- Shape the Future: Influence customer strategy and IT direction, identifying opportunities for service improvement, innovation, and transformation.
- Deliver Measurable Value: Ensure transformation initiatives are clearly articulated, tracked, and delivered to meet both customer and Computacenter objectives.
What you’ll need
- Strategic Leadership: Proven experience in the IT sector in a senior services or transformation role, ideally within a multinational or complex customer environment.
- Customer-Centric Mindset: A strong consultative approach with a passion for helping customers achieve their goals through service transformation.
- Multinational Experience: Experience working across borders or a strong interest in international collaboration.
- Language Skills: Fluent English is essential; French is a strong advantage.
- Flexibility: Willingness to travel internationally on a regular basis.
- Collaborative Spirit: A natural team player who thrives in a matrixed environment and leads through influence and vision.
Additional information
Country: UK
Location: UK – Flexible but must be open to regular international travel
Hours: 37.5
Role Type: Permanent
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Strategy/Planning and Information Technology
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Customer Strategy Director employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategy Director
✨Tip Number 1
Network with professionals in the IT sector, especially those who have experience in transformation roles. Attend industry events or webinars where you can meet potential colleagues or mentors who can provide insights into Computacenter's culture and expectations.
✨Tip Number 2
Familiarise yourself with Computacenter’s service offerings and recent projects. Understanding their approach to customer strategy will help you articulate how your experience aligns with their goals during discussions with hiring managers.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven transformation in previous roles. Highlight your ability to engage with C-level stakeholders and demonstrate your consultative approach to solving complex customer challenges.
✨Tip Number 4
Showcase your international experience and language skills, particularly if you have worked in multicultural environments. This will be a significant advantage, especially since the role involves collaboration across borders.
We think you need these skills to ace Customer Strategy Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in strategic leadership and transformation roles within the IT sector. Use specific examples that demonstrate your ability to drive service evolution and engage with C-level stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric service transformation. Clearly articulate how your background aligns with Computacenter's goals and how you can contribute to shaping their customer strategy.
Showcase Multinational Experience: If you have experience working across borders or in multinational environments, be sure to highlight this in your application. Discuss any relevant projects or collaborations that demonstrate your ability to work in diverse teams.
Highlight Language Skills: Since fluent English is essential and French is a strong advantage, make sure to mention your language proficiency clearly. If you have any certifications or experiences that showcase your language skills, include those as well.
How to prepare for a job interview at Computacenter
✨Understand the Transformation Vision
Before the interview, make sure you have a clear understanding of what transformation means in the context of Computacenter. Be prepared to discuss how you would define and deliver a transformation vision for key customer accounts.
✨Showcase Your Customer-Centric Mindset
Demonstrate your consultative approach by sharing specific examples of how you've helped customers achieve their goals through service transformation. Highlight your passion for customer success and how it aligns with Computacenter's values.
✨Prepare for C-Level Engagement
Since you'll be engaging with senior stakeholders, practice articulating your ideas clearly and confidently. Think about how you can build trust and act as a strategic advisor, and be ready to discuss your experience in influencing C-level decisions.
✨Emphasise Collaboration Skills
Given the collaborative nature of the role, prepare to discuss how you've successfully worked across functions in previous roles. Share examples that illustrate your ability to lead through influence and foster teamwork in a matrixed environment.
