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For Companies At a Glance
- Tasks: Lead transformation strategies and drive service evolution for key customer accounts.
- Company: Join Computacenter, a leader in IT services, focused on innovation and customer success.
- Benefits: Enjoy flexible working, international travel opportunities, and a collaborative team environment.
- Why this job: Shape the future of customer strategy while making a real impact in a dynamic industry.
- Qualifications: Proven experience in IT transformation roles, with a customer-centric mindset and multinational exposure.
- Other info: Fluent English is essential; French is a plus. Full-time, permanent role with a 37.5-hour work week.
The predicted salary is between 43200 - 72000 £ per year.
As a Customer Strategy Director, you’ll be embedded in five of our key customer accounts in France, working closely with Service Directors, Client Directors, and Group Managed Services to shape and drive transformation. You’ll be a key figure in our Experience Management Office (XMO), helping customers evolve their services and realise long-term value through innovation, insight, and strategic alignment.
What you’ll do
- Lead Transformation Strategy: Define and deliver a clear transformation vision for each customer, aligning Computacenter’s capabilities with their strategic goals.
- Drive Service Evolution: Continually evolve the service portfolio, bringing innovation and best practice to the forefront of customer engagements.
- Engage at C-Level: Build and maintain trusted relationships with senior stakeholders (C and C-1 level), acting as a strategic advisor and transformation partner.
- Collaborate Across Functions: Work closely with GMS, Professional Services, Operational Excellence, and Sales to ensure a unified, value-driven approach.
- Shape the Future: Influence customer strategy and IT direction, identifying opportunities for service improvement, innovation, and transformation.
- Deliver Measurable Value: Ensure transformation initiatives are clearly articulated, tracked, and delivered to meet both customer and Computacenter objectives.
What you’ll need
- Strategic Leadership: Proven experience in the IT sector in a senior services or transformation role, ideally within a multinational or complex customer environment.
- Customer-Centric Mindset: A strong consultative approach with a passion for helping customers achieve their goals through service transformation.
- Multinational Experience: Experience working across borders or a strong interest in international collaboration.
- Language Skills: Fluent English is essential; French is a strong advantage.
- Flexibility: Willingness to travel internationally on a regular basis.
- Collaborative Spirit: A natural team player who thrives in a matrixed environment and leads through influence and vision.
Additional information
- Country: UK
- Location: UK – Flexible but must be open to regular international travel
- Hours: 37.5
- Role Type: Permanent
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Strategy/Planning and Information Technology
Customer Strategy Director employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategy Director
✨Tip Number 1
Familiarise yourself with Computacenter's key customer accounts and their specific needs. Understanding their business challenges and how Computacenter can provide solutions will help you engage effectively during interviews.
✨Tip Number 2
Network with current or former employees of Computacenter, especially those in similar roles. They can provide valuable insights into the company culture and expectations for the Customer Strategy Director position.
✨Tip Number 3
Prepare to discuss your experience in leading transformation strategies and how you've successfully aligned services with customer goals. Be ready to share specific examples that demonstrate your strategic leadership skills.
✨Tip Number 4
Brush up on your French language skills if you're not already fluent. Since it's a strong advantage for this role, being able to communicate effectively with French-speaking clients will set you apart from other candidates.
We think you need these skills to ace Customer Strategy Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in strategic leadership and transformation roles within the IT sector. Use specific examples that demonstrate your ability to drive service evolution and engage with C-level stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric service transformation. Clearly articulate how your background aligns with Computacenter's goals and how you can contribute to shaping their customer strategy.
Showcase Multinational Experience: If you have experience working across borders or in multinational environments, be sure to highlight this in your application. Discuss any international collaborations you've been part of and how they have shaped your approach to customer strategy.
Demonstrate Language Proficiency: Since fluent English is essential and French is a strong advantage, mention your language skills prominently. If you have any certifications or experiences that showcase your proficiency, include those as well.
How to prepare for a job interview at Computacenter
✨Understand the Transformation Vision
Before your interview, make sure you have a clear understanding of what transformation means in the context of the role. Be prepared to discuss how you would define and deliver a transformation vision for customers, aligning it with their strategic goals.
✨Showcase Your Customer-Centric Mindset
Demonstrate your consultative approach by sharing examples of how you've helped customers achieve their goals through service transformation. Highlight specific instances where your input led to measurable improvements.
✨Prepare for C-Level Engagement
Since you'll be engaging with senior stakeholders, practice articulating your ideas clearly and confidently. Think about how you can build trust and act as a strategic advisor, and be ready to discuss your experience in influencing customer strategy.
✨Highlight Your Collaborative Spirit
This role requires working closely with various teams. Prepare examples that showcase your ability to collaborate across functions and lead through influence. Emphasise your experience in matrixed environments and how you’ve successfully driven initiatives in such settings.
