At a Glance
- Tasks: Assist users with tech issues and ensure customer satisfaction in a dynamic environment.
- Company: Join Computacenter, a leading IT service provider in London.
- Benefits: Gain hands-on experience and work towards a recognised qualification while earning.
- Other info: Flexible shifts and opportunities for growth in a fast-paced IT setting.
- Why this job: Kickstart your tech career with real-world experience and support from industry professionals.
- Qualifications: Good knowledge of Microsoft apps and strong interpersonal skills required.
The predicted salary is between 19350 - 23650 £ per year.
Location: London
Life on the team
Computacenter deliver a range of IT service to several customers in the London area. There is an opportunity for a Tech bar Technician role.
The successful candidate will work in a team of IT professionals delivering a “Techbar” service to users.
The role will be based onsite on our customer site, 37.5 hours per week covering a flexible shift between the hours of 8am to 5:30pm Monday to Friday.
Why Join Us?
Join Computacenter and gain hands‑on experience in a fast‑paced IT environment while working towards a nationally recognised Customer Service Practitioner qualification. You'll be supported by experienced professionals, develop valuable technical and customer service skills, and build the foundations for a successful career in technology.
What you’ll do
- Helping users with technical issues with their Devices.
- Helping users with technical and guidance questions.
- Checking and fixing desk set ups around the building.
- Monitoring and Maintaining Service Now incident queues
- Interacting with users to ensure loaned devices and leaver devices are returned
- Ensure customer satisfaction is given high level of focus
What you’ll need
- A good working knowledge of Microsoft applications
- The ability to learn new systems and follow processes
- Strong interpersonal, literacy, and numeracy skills
- The ability to work well during busy periods
- A minimum of 2 GCSEs, including Maths and English Language at grade 4/C or above
- A positive attitude and desire to learn and achieve
Important Eligibility Information
Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider Realise which will include a Maths and English assessment and a review of any previous qualifications you hold.
Due to the funding requirements of the apprenticeship, applicants must not already hold a Customer Service qualification L2 standard, GNVQ, BTEC or equivalent qualification to be eligible for this programme.
Customer IT Support Apprenticeship employer: Computacenter
As a Senior Consultant at our company, you'll be part of a dynamic team that values innovation and collaboration, working in a vibrant location that fosters creativity and professional growth. We offer competitive benefits, a supportive work culture that encourages continuous learning, and unique opportunities to lead impactful projects in the cloud technology space. Join us to not only advance your career but also to make a meaningful contribution to cutting-edge solutions in enterprise private cloud platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Customer IT Support Apprenticeship
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Computacenter.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Computacenter. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer IT Support Apprenticeship
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Computacenter.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Computacenter and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Computacenter
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Computacenter. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Computacenter will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
