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- Tasks: Lead service delivery for major customers, ensuring performance and satisfaction targets are met.
- Company: Join Computacenter, a vibrant community focused on innovation and customer excellence.
- Benefits: Enjoy remote work flexibility with occasional in-person meetings and a supportive team environment.
- Why this job: Make a real impact daily while collaborating with diverse teams and building strong customer relationships.
- Qualifications: Bring a team-first mindset, strong communication skills, and familiarity with ITIL and data analysis tools.
- Other info: This role is primarily remote, with occasional meetings in Sheffield, Nottingham, or Manchester.
The predicted salary is between 30000 - 35000 ÂŁ per year.
Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're leading virtual teams or liaising directly with key stakeholders, you'll play a vital role in shaping and supporting the services that keep our customers thriving. Expect variety, challenge, and the opportunity to make a real difference—every single day.
As a Customer Delivery Manager, you’ll take charge of service delivery for one or more major customers. You’ll ensure we meet (and exceed!) performance, quality, and satisfaction targets—while keeping a sharp eye on contractual and financial success. Here’s how you’ll make an impact:
- Lead, inspire, and support both direct and virtual teams across multiple service lines
- Build strong relationships with customers, ensuring we're always aligned to their evolving needs
- Monitor and report on service performance, driving continuous improvement
- Identify and manage service risks, issues, and opportunities
- Collaborate with internal and external partners across a supplier ecosystem
- Actively contribute to account strategy, communications, and people development plans
- Support on-call major incident management on a rota basis
We’re looking for someone who’s more than a manager—you’re a motivator, collaborator, and trusted advisor. To thrive in this role, you’ll bring:
- A team-first mindset with a “One Customer, One Team” approach
- A collaborative and inclusive leadership style, with the ability to engage and inspire
- Strong stakeholder management skills and a flair for relationship-building
- Curiosity and creativity—always seeking better ways to add value
- Excellent presentation, communication, and data analysis skills
- ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy
- Confidence in Excel and PowerPoint, with a keen eye for trends and insights
Please note: This role is primarily remote, with occasional in-person meetings (up to once or twice a month) in Sheffield, Nottingham, or Manchester.
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework, especially the v4 Foundation principles. This knowledge will not only help you understand the expectations of the role but also demonstrate your commitment to service excellence during discussions.
✨Tip Number 2
Showcase your experience in leading virtual teams by preparing examples of how you've successfully managed remote collaboration. Highlighting your ability to inspire and motivate teams in a digital environment will set you apart.
✨Tip Number 3
Build a strong understanding of Computacenter's customer base and their evolving needs. Research recent projects or initiatives they've undertaken to discuss how you can contribute to their success in your interview.
✨Tip Number 4
Prepare to discuss your stakeholder management skills by thinking of specific instances where you've built strong relationships. Being able to articulate your approach to collaboration and communication will resonate well with the hiring team.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Delivery Manager. Highlight your experience in service delivery, team leadership, and stakeholder management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your collaborative leadership style, relationship-building abilities, and any relevant ITIL certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to inspire teams. Use specific examples from your past experiences to demonstrate how you meet the requirements outlined in the job description.
Highlight Relevant Skills: In your application, be sure to mention your proficiency in tools like ServiceNow and ITSM Remedy, as well as your confidence in Excel and PowerPoint. These skills are crucial for the role and should be clearly stated.
How to prepare for a job interview at Computacenter
✨Showcase Your Leadership Style
As a Customer Delivery Manager, your leadership style is crucial. Be prepared to discuss how you inspire and motivate teams, especially in a virtual environment. Share specific examples of how you've successfully led teams to achieve performance and quality targets.
✨Demonstrate Stakeholder Management Skills
Strong stakeholder management is key for this role. Think of instances where you've built and maintained relationships with customers or partners. Highlight your ability to align services with evolving customer needs and how you've handled any challenges that arose.
✨Prepare for Performance Monitoring Questions
Expect questions about how you monitor and report on service performance. Be ready to discuss the tools and metrics you use to drive continuous improvement, and provide examples of how you've identified and managed service risks and opportunities.
✨Exhibit Curiosity and Creativity
The job description emphasises curiosity and creativity. Prepare to share examples of how you've sought innovative solutions to improve service delivery. This could include new processes you've implemented or creative ways you've engaged your team and customers.
