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- Tasks: Lead service delivery for major customers, ensuring performance and satisfaction targets are met.
- Company: Join Computacenter, a vibrant community focused on innovation and customer excellence.
- Benefits: Enjoy remote work flexibility with occasional in-person meetings and a supportive team environment.
- Why this job: Make a real impact daily while collaborating with diverse teams and building strong customer relationships.
- Qualifications: Bring a team-first mindset, strong communication skills, and familiarity with ITIL and data analysis tools.
- Other info: This role offers a dynamic work culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you will be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you are leading virtual teams or liaising directly with key stakeholders, you will play a vital role in shaping and supporting the services that keep our customers thriving. Expect variety, challenge, and the opportunity to make a real difference—every single day.
As a Customer Delivery Manager, you will take charge of service delivery for one or more major customers. You will ensure we meet (and exceed) performance, quality, and satisfaction targets—while keeping a sharp eye on contractual and financial success.
Here’s how you’ll make an impact:
- Lead, inspire, and support both direct and virtual teams across multiple service lines
- Build strong relationships with customers, ensuring we are always aligned to their evolving needs
- Monitor and report on service performance, driving continuous improvement
- Identify and manage service risks, issues, and opportunities
- Collaborate with internal and external partners across a supplier ecosystem
- Actively contribute to account strategy, communications, and people development plans
- Support on-call major incident management on a rota basis
We are looking for someone who is more than a manager—you are a motivator, collaborator, and trusted advisor. To thrive in this role, you will bring:
- A team-first mindset with a “One Customer, One Team” approach
- A collaborative and inclusive leadership style, with the ability to engage and inspire
- Strong stakeholder management skills and a flair for relationship-building
- Curiosity and creativity—always seeking better ways to add value
- Excellent presentation, communication, and data analysis skills
- ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy
- Confidence in Excel and PowerPoint, with a keen eye for trends and insights
Please note: This role is primarily remote, with occasional in-person meetings (up to once or twice a month) in Sheffield, Nottingham, or Manchester.
Customer Delivery Manager employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL v4 principles and how they apply to service delivery. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current Customer Delivery Managers or professionals in similar roles. Engaging in conversations about their experiences can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Showcase your stakeholder management skills by preparing examples of how you've successfully built relationships in previous roles. Be ready to discuss specific challenges and how you overcame them.
✨Tip Number 4
Stay updated on industry trends and tools like ServiceNow and ITSM Remedy. Being knowledgeable about these platforms will set you apart and show your proactive approach to continuous improvement.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Delivery Manager position at Computacenter. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience that showcases your leadership, stakeholder management, and service delivery skills. Use specific examples that demonstrate your ability to inspire teams and manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your collaborative approach and problem-solving skills can contribute to the success of Computacenter's customer delivery team.
Highlight Relevant Qualifications: Make sure to mention any relevant qualifications, such as ITIL v4 Foundation or experience with tools like ServiceNow and ITSM Remedy. This will show that you have the necessary background to excel in the role.
How to prepare for a job interview at Computacenter
✨Showcase Your Leadership Style
As a Customer Delivery Manager, it's crucial to demonstrate your collaborative and inclusive leadership style. Be prepared to share examples of how you've inspired and engaged teams in the past, especially in virtual settings.
✨Highlight Stakeholder Management Skills
Strong relationship-building is key for this role. Think of specific instances where you've successfully managed stakeholders or built strong customer relationships, and be ready to discuss these during the interview.
✨Demonstrate Your Analytical Skills
Since the role involves monitoring service performance and driving continuous improvement, be prepared to talk about your experience with data analysis. Bring examples of how you've used tools like Excel to identify trends and insights that have led to better service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle service risks and issues. Prepare for scenario-based questions where you can showcase your problem-solving skills and creativity in finding solutions that align with customer needs.
