Customer Delivery Manager

Life on the team

Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you\’ll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you\’re leading virtual teams or liaising directly with key stakeholders, you\’ll play a vital role in shaping and supporting the services that keep our customers thriving. Expect variety, challenge, and the opportunity to make a real difference—every single day.

What you\’ll do

As a Customer Delivery Manager, you’ll take charge of service delivery for one or more major customers. You’ll ensure we meet (and exceed!) performance, quality, and satisfaction targets—while keeping a sharp eye on contractual and financial success.

Here’s how you’ll make an impact:

• Lead, inspire, and support both direct and virtual teams across multiple service lines
• Build strong relationships with customers, ensuring we\’re always aligned to their evolving needs
• Monitor and report on service performance, driving continuous improvement
• Identify and manage service risks, issues, and opportunities
• Collaborate with internal and external partners across a supplier ecosystem
• Actively contribute to account strategy, communications, and people development plans
• Support on-call major incident management on a rota basis

What you\’ll need

We’re looking for someone who’s more than a manager—you’re a motivator, collaborator, and trusted advisor.

To thrive in this role, you’ll bring:

• A team-first mindset with a “One Customer, One Team” approach
• A collaborative and inclusive leadership style, with the ability to engage and inspire
• Strong stakeholder management skills and a flair for relationship-building
• Curiosity and creativity—always seeking better ways to add value
• Excellent presentation, communication, and data analysis skills
• ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy
• Confidence in Excel and PowerPoint, with a keen eye for trends and insights

Please note: This role is primarily remote, with occasional in-person meetings (up to once or twice a month) in Sheffield, Nottingham, or Manchester.