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For Companies At a Glance
- Tasks: Lead service delivery for major customers, ensuring performance and satisfaction targets are met.
- Company: Join Computacenter, a vibrant community focused on innovation and customer excellence.
- Benefits: Enjoy remote work flexibility with occasional in-person meetings and a supportive team environment.
- Why this job: Make a real impact daily while collaborating with diverse teams and building strong customer relationships.
- Qualifications: Bring a team-first mindset, strong communication skills, and familiarity with ITIL v4 and data analysis tools.
- Other info: This role offers a dynamic work culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Life on the team
Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're leading virtual teams or liaising directly with key stakeholders, you'll play a vital role in shaping and supporting the services that keep our customers thriving. Expect variety, challenge, and the opportunity to make a real difference—every single day.
What you'll do
- As a Customer Delivery Manager, you’ll take charge of service delivery for one or more major customers.
- You’ll ensure we meet (and exceed!) performance, quality, and satisfaction targets—while keeping a sharp eye on contractual and financial success.
- Lead, inspire, and support both direct and virtual teams across multiple service lines.
- Build strong relationships with customers, ensuring we're always aligned to their evolving needs.
- Monitor and report on service performance, driving continuous improvement.
- Identify and manage service risks, issues, and opportunities.
- Collaborate with internal and external partners across a supplier ecosystem.
- Actively contribute to account strategy, communications, and people development plans.
- Support on-call major incident management on a rota basis.
What you'll need
We’re looking for someone who’s more than a manager—you’re a motivator, collaborator, and trusted advisor. To thrive in this role, you’ll bring:
- A team-first mindset with a “One Customer, One Team” approach.
- A collaborative and inclusive leadership style, with the ability to engage and inspire.
- Strong stakeholder management skills and a flair for relationship-building.
- Curiosity and creativity—always seeking better ways to add value.
- Excellent presentation, communication, and data analysis skills.
- ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy.
- Confidence in Excel and PowerPoint, with a keen eye for trends and insights.
Please note: This role is primarily remote, with occasional in-person meetings (up to once or twice a month) in Sheffield, Nottingham, or Manchester.
Customer Delivery Manager employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL v4 principles and how they apply to service delivery. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your experience in leading virtual teams by preparing examples of successful projects you've managed remotely. This will highlight your ability to inspire and motivate teams, which is crucial for this position.
✨Tip Number 3
Research Computacenter's current customer base and their specific needs. Being able to discuss how you can align service delivery with their evolving requirements will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to stakeholder management. Think of examples where you've built strong relationships and how that has positively impacted service delivery, as this is a key aspect of the role.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Delivery Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your leadership style, stakeholder management abilities, and any experience with service delivery or ITIL frameworks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead teams. Use specific examples from your past experiences to demonstrate how you can add value to Computacenter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Computacenter
✨Show Your Leadership Style
As a Customer Delivery Manager, it's crucial to demonstrate your leadership style during the interview. Share examples of how you've inspired and motivated teams in the past, especially in virtual settings. Highlight your collaborative approach and how you engage with team members to achieve common goals.
✨Emphasise Relationship-Building Skills
Strong stakeholder management is key for this role. Be prepared to discuss how you've built and maintained relationships with customers and partners. Use specific examples to illustrate your ability to align services with customer needs and drive satisfaction.
✨Demonstrate Problem-Solving Abilities
The role involves identifying and managing service risks and issues. During the interview, showcase your analytical skills by discussing past challenges you've faced and how you approached problem-solving. This will highlight your capability to drive continuous improvement.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and strategic thinking. Prepare by thinking through potential situations you might encounter as a Customer Delivery Manager, such as handling a major incident or aligning a service strategy with evolving customer needs.
