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For Companies At a Glance
- Tasks: Lead delivery teams and ensure high-quality IT service for customers.
- Company: Computacenter delivers impactful IT services for businesses and society.
- Benefits: Enjoy a collaborative culture, growth opportunities, and a focus on customer satisfaction.
- Why this job: Make a real difference in customer experiences while working with a supportive team.
- Qualifications: ITIL certification and experience in managing live IT services are essential.
- Other info: This is a full-time, mid-senior level role in the tech industry.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Life on the team
At Computacenter, we deliver IT services that matter — for people, businesses, and society. As a Customer Delivery Manager (In-life), you’ll be at the heart of that mission, making sure our customers experience the full value of what we do every day. You’ll be joining a collaborative, high-performing delivery team that takes pride in accountability, partnership, and long-term client success. Whether you’re leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible.
What you\’ll do
- As a Customer Delivery Manager, you\’ll be the linchpin between our delivery teams, partners, and the customer — ensuring seamless service, continuous improvement, and measurable value
- Ensure consistent, high-quality service across your scope, aligned with customer expectations and contractual agreements
- Identify and implement ways to enhance service quality, reduce risk, and increase operational efficiency
- Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value
- Oversee financial performance, from accurate forecasting to cost control — ensuring services remain commercially sound
- Act as the primary interface for customer stakeholders, promoting collaboration and long-term trust
- Lead, motivate, and manage delivery teams (both direct and virtual), while supporting capability development and engagement
- Align with the broader account strategy, ensuring Computacenter delivers as one unified team
What you’ll need
- We’re looking for a delivery leader who’s customer-obsessed, commercially astute, and thrives on making a tangible difference
- Experience managing live services with an ITIL Foundation (or higher) certification
- You understand how IT services drive business outcomes — and how to align delivery with customer goals
- Whether presenting performance insights or rallying a virtual team, you communicate with clarity and confidence
- You\’re a role model — inclusive, supportive, and able to bring out the best in others
- You\’re eager to get to the root of challenges, solve problems, and find new ways to add value
- You work across boundaries, silos, and partners with a “One Team” mindset
- You take accountability seriously, with a clear eye on customer satisfaction, financial health, and continual improvement
If you\’re looking for a role where you can lead with purpose, drive meaningful change, and be part of a supportive team that values growth — we’d love to hear from you.
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Technology, Information and Media and Information Technology & Services
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Customer Delivery Manager employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL principles, as having a solid understanding of these frameworks will be crucial in your role. Consider joining relevant online forums or groups where you can discuss best practices and gain insights from current professionals in the field.
✨Tip Number 2
Network with current employees at Computacenter through platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to showcase your leadership skills by gathering examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will demonstrate your capability to lead delivery teams effectively.
✨Tip Number 4
Research Computacenter's recent projects and initiatives to understand their service offerings better. This knowledge will not only help you tailor your conversations but also show your genuine interest in the company and its mission during the application process.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer delivery and IT services. Use keywords from the job description, such as 'ITIL Foundation', 'service quality', and 'financial performance' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of how IT services drive business outcomes. Share specific examples of how you've led teams or improved service delivery in previous roles.
Showcase Your Communication Skills: Since the role requires clear communication with stakeholders, consider including examples in your application that demonstrate your ability to present insights and rally teams effectively.
Highlight Problem-Solving Abilities: Emphasise your problem-solving skills by providing examples of challenges you've faced in previous positions and how you successfully addressed them. This will show your proactive approach to adding value.
How to prepare for a job interview at Computacenter
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Delivery Manager. Familiarise yourself with how IT services impact business outcomes and be ready to discuss how you can align delivery with customer goals.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and motivate teams, both direct and virtual. Highlight instances where you've successfully managed delivery teams and supported their development.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Whether discussing performance insights or addressing challenges, effective communication is key in this role, so be prepared to showcase your skills.
✨Emphasise Customer Focus
Be ready to discuss how you prioritise customer satisfaction and how you've previously enhanced service quality. Show that you have a customer-obsessed mindset and are eager to solve problems and add value.
