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For Companies At a Glance
- Tasks: Lead delivery teams and ensure high-quality IT service for customers.
- Company: Computacenter delivers impactful IT services for businesses and society.
- Benefits: Enjoy a collaborative culture, growth opportunities, and a focus on customer satisfaction.
- Why this job: Make a real difference in customer experiences while working with a supportive team.
- Qualifications: ITIL certification and experience in managing live IT services are essential.
- Other info: This is a full-time, mid-senior level role in the tech industry.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Background
Join to apply for the Customer Delivery Manager role at Computacenter.
In short – we drive the delivery of high-quality services and customer satisfaction.
Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management.
We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation.
What you’ll do
As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one of Computacenter’s large public sector customers. You’ll take responsibility for the full scope of services on this account.
Within your area of responsibility, you will contribute to an effective governance model to matrix manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.
You will engage stakeholders within the customer organisation. You’ll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them.
Where you’ll fit in
- You’ll be part of the Delivery Leadership team for the account reporting to the Delivery Lead.
- You’ll have clear areas of responsibility that may vary from time to time.
- You’ll lead a virtual (matrix) delivery organisation.
- You’re likely to have a role within the customer’s IT team. Where we operate in an “ecosystem” of suppliers you will have stakeholders within those suppliers to work with.
- You’ll also form part of a wider community of Customer Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives.
How you’ll be measured
- You’ll have clear targets which will be set and discussed regularly. These will include objective measures of Customer Satisfaction, delivery quality and financial cost performance.
What you’ll need
You’ll need to know:
- You’ll be a proven practitioner in IT Service Management.
- You’re likely trained in ITIL, at least to Foundation status.
- You’ll know that it’s not all about ITIL.
- You’ll be able to show that you understand how IT services fit in a customers’ business and how we as a service provider can add value.
You’ll need to be:
- Motivated to succeed as a Team – You’ll know that success is about how teams work together, both within Computacenter and the customer. You’ll do all you can to remove organisational boundaries using a “One Customer One Team” approach.
- Collaborative – You’ll openly share ideas with colleagues across Computacenter and you’ll contribute to initiatives that improve our organisation outside of your account.
- Inclusive – You’ll be aware of and sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment.
- Inspiring – It’s likely that you will lead other people, most of whom aspire to develop their careers into more senior roles. You’ll be a role model to them and support them in their growth.
- Creative – You’ll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time!
- Curious – You’ll want to get to the root of issues, asking “the five why’s” (Six Sigma) and using both data to understand and improve performance.
- Able to tell a story – You’ll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail.
- Advocate Value – You’ll play an active role in the adoption & use of the Customer Value Framework, continually improving and adding value to Computacenter services delivered to the customer.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
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Customer Delivery Manager employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL principles, as having a solid understanding of these frameworks will be crucial in your role. Consider joining relevant online forums or groups where you can discuss best practices and gain insights from current professionals in the field.
✨Tip Number 2
Network with current employees at Computacenter through platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to showcase your leadership skills by gathering examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will demonstrate your capability to lead delivery teams effectively.
✨Tip Number 4
Research Computacenter's recent projects and initiatives to understand their service offerings better. This knowledge will not only help you tailor your conversations but also show your genuine interest in the company and its mission during the application process.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer delivery and IT services. Use keywords from the job description, such as 'ITIL Foundation', 'service quality', and 'financial performance' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of how IT services drive business outcomes. Share specific examples of how you've led teams or improved service delivery in previous roles.
Showcase Your Communication Skills: Since the role requires clear communication with stakeholders, consider including examples in your application that demonstrate your ability to present insights and rally teams effectively.
Highlight Problem-Solving Abilities: Emphasise your problem-solving skills by providing examples of challenges you've faced in previous positions and how you successfully addressed them. This will show your proactive approach to adding value.
How to prepare for a job interview at Computacenter
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Delivery Manager. Familiarise yourself with how IT services impact business outcomes and be ready to discuss how you can align delivery with customer goals.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and motivate teams, both direct and virtual. Highlight instances where you've successfully managed delivery teams and supported their development.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Whether discussing performance insights or addressing challenges, effective communication is key in this role, so be prepared to showcase your skills.
✨Emphasise Customer Focus
Be ready to discuss how you prioritise customer satisfaction and how you've previously enhanced service quality. Show that you have a customer-obsessed mindset and are eager to solve problems and add value.
