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For Companies At a Glance
- Tasks: Lead service delivery for major customers, ensuring performance and satisfaction targets are met.
- Company: Join Computacenter, a vibrant community focused on delivering excellence in customer service.
- Benefits: Enjoy remote work flexibility with occasional in-person meetings and a supportive team environment.
- Why this job: Make a real impact daily while collaborating with diverse teams and building strong customer relationships.
- Qualifications: Bring a team-first mindset, strong stakeholder management skills, and familiarity with ITIL and data analysis tools.
- Other info: This role offers a dynamic environment with opportunities for continuous improvement and personal development.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Life on the team
Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're leading virtual teams or liaising directly with key stakeholders, you'll play a vital role in shaping and supporting the services that keep our customers thriving. Expect variety, challenge, and the opportunity to make a real difference—every single day.
What you'll do
As a Customer Delivery Manager, you’ll take charge of service delivery for one or more major customers. You’ll ensure we meet (and exceed!) performance, quality, and satisfaction targets—while keeping a sharp eye on contractual and financial success.
Here’s how you’ll make an impact:
- Lead, inspire, and support both direct and virtual teams across multiple service lines
- Build strong relationships with customers, ensuring we're always aligned to their evolving needs
- Monitor and report on service performance, driving continuous improvement
- Identify and manage service risks, issues, and opportunities
- Collaborate with internal and external partners across a supplier ecosystem
- Actively contribute to account strategy, communications, and people development plans
- Support on-call major incident management on a rota basis
What you'll need
We’re looking for someone who’s more than a manager—you’re a motivator, collaborator, and trusted advisor.
To thrive in this role, you’ll bring:
- A team-first mindset with a “One Customer, One Team” approach
- A collaborative and inclusive leadership style, with the ability to engage and inspire
- Strong stakeholder management skills and a flair for relationship-building
- Curiosity and creativity—always seeking better ways to add value
- Excellent presentation, communication, and data analysis skills
- ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy
- Confidence in Excel and PowerPoint, with a keen eye for trends and insights
Please note: This role is primarily remote, with occasional in-person meetings (up to once or twice a month) in Sheffield, Nottingham, or Manchester.
Customer Delivery Director employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Director
✨Tip Number 1
Familiarise yourself with ITIL v4 principles and how they apply to service delivery. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Customer Delivery Managers at Computacenter. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Showcase your experience in leading virtual teams by preparing examples of past successes. Highlighting your ability to inspire and motivate remote teams will resonate well with the hiring managers.
✨Tip Number 4
Brush up on your data analysis skills, particularly in Excel. Being able to interpret and present data effectively will set you apart, especially since the role involves monitoring service performance.
We think you need these skills to ace Customer Delivery Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and team management. Use keywords from the job description, such as 'stakeholder management' and 'continuous improvement', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer delivery and how your leadership style aligns with the company's values. Share specific examples of how you've successfully led teams and improved service performance in previous roles.
Showcase Your Skills: Highlight your ITIL v4 Foundation certification and familiarity with tools like ServiceNow and ITSM Remedy. Provide examples of how you've used these skills to drive success in past projects or roles.
Prepare for Potential Questions: Anticipate questions related to stakeholder management and team collaboration. Be ready to discuss how you build relationships with customers and manage service risks, using real-life examples to illustrate your approach.
How to prepare for a job interview at Computacenter
✨Showcase Your Leadership Style
As a Customer Delivery Director, your leadership style is crucial. Be prepared to discuss how you inspire and motivate teams, especially in a virtual environment. Share specific examples of how you've successfully led diverse teams and fostered collaboration.
✨Demonstrate Stakeholder Management Skills
Strong stakeholder management is key for this role. Think of instances where you've built and maintained relationships with customers or partners. Highlight your ability to align services with customer needs and how you've navigated challenges in those relationships.
✨Prepare for Performance Metrics Discussion
You’ll need to monitor and report on service performance, so be ready to discuss relevant metrics. Familiarise yourself with common KPIs in service delivery and be prepared to explain how you've driven continuous improvement in past roles.
✨Emphasise Your Problem-Solving Skills
In this role, identifying and managing risks is essential. Prepare to share examples of how you've tackled service issues or seized opportunities in previous positions. Show your curiosity and creativity in finding solutions that add value.
