At a Glance
- Tasks: Lead a high-performing team to deliver exceptional service and drive continuous improvement.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Opportunities for growth, competitive salary, and a supportive work environment.
- Other info: Dynamic role with potential travel and a focus on diversity and inclusion.
- Why this job: Make a real impact by enhancing service quality and building strong customer relationships.
- Qualifications: Experience in service management and a passion for teamwork and customer engagement.
The predicted salary is between 56059 - 68517 £ per year.
You’ll be joining an existing high performing team on one of the largest customers in the UK business, playing an important role in supporting BAU service assurance and leading the continuous improvement of our service performance.
You’ll work closely with a supportive team of Service Managers and will report to the Senior Service Manager.
This role offers significant scope for growth and progression, ideal for an all-rounder with aspirations to develop and take on greater responsibility.
You’ll be joining a very busy service, with lots of Managed Service change and Professional Service activity.
What you'll do
- Service Management Responsibilities
- Service Delivery: Manage the delivery of services to ensure they meet or exceed customer expectations.
- Virtual Team Leadership: Lead and motivate a team of service professionals, providing guidance and support to achieve high performance.
- Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders.
- Issue Resolution: Proactively identify and work with our Delivery Leadership team to resolve service-related issues, ensuring minimal disruption to the customer.
- Performance Monitoring: Monitor service performance against agreed SLAs and KPIs, implementing improvements where necessary.
- Continuous Improvement: Drive continuous improvement initiatives to enhance service quality and efficiency.
- Compliance: Ensure all services are delivered in compliance with relevant regulations and standards.
- Collaboration: Work closely with other departments to ensure a seamless service delivery experience for customers.
- Contract & Commercial
Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L.
Track and manage commercial risks and obligations.
- Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.
- Additional Responsibilities
- Deliver our Assistive Technology service, ensure users with disabilities are provided guidance to select the appropriate hardware, peripherals and software in the Computacenter service catalogue.
- Support the other two SM1’s in spreading the workload between the Service Managers, ensuring more resilience and capacity within the team.
- What you'll need
- Either current Government SC clearance or be eligible for it and willing to undertake.
- While Developed Vetting isn't required for this service, being open to potentially undertaking DV clearance in the future would be helpful.
- A proven background in service management, ideally within a managed or centralised services environment.
- Experience with end user-facing managed services or similar operational models is highly desirable.
- Ability to support and motivate a diverse team, with a collaborative approach.
- Strong relationship-building skills and a proactive approach to customer engagement.
- Ability to manage complex operations and resolve issues efficiently.
- Excellent verbal and written communication skills.
- Willingness to travel (primarily Corsham in Wiltshire, with occasional trips to London and Hatfield).
- Ambition to develop in your role and take on new challenges.
- #J-18808-Ljbffr
Service Manager in Corsham employer: Computacenter
As a Senior Consultant at our company, you'll be part of a dynamic team that values innovation and collaboration, working in a vibrant location that fosters creativity and professional growth. We offer competitive benefits, a supportive work culture that encourages continuous learning, and unique opportunities to lead impactful projects in the cloud technology space. Join us to not only advance your career but also to make a meaningful contribution to cutting-edge solutions in enterprise private cloud platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Corsham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Manager at Computacenter!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Computacenter or be willing to refer you for that Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Computacenter who’s on the lookout for their next Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Manager role at Computacenter!
We think you need these skills to ace Service Manager in Corsham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Computacenter. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Computacenter
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Computacenter. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
