b Overview /b p In this hands-on leadership role, you will guide a Technical Services team to meet customer commitments, SLAs and quality standards. You’ll coordinate resources, support engineers, and act as a primary escalation point for operational issues. You will also participate in configuration, deployment and testing as needed to keep delivery on track. You’ll work closely with cross-functional teams to drive continuous improvement and efficient service delivery. This is a fast-paced role at a leading technology and services provider with a strong customer-focus and collaborative culture. /p b Responsibilities /b ul li Lead and develop Engineers and team members within the Technical Services operation /li li Manage workload, resources and workflow to meet customer commitments and SLA targets /li li Monitor performance and escalate risks to minimise service impact /li li Maintain high standards of quality, accuracy and customer satisfaction /li li Support continuous improvement initiatives to boost operational efficiency /li li Build relationships with internal stakeholders and communicate across the business /li li Contribute to hands-on configuration, deployment, testing and troubleshooting when required /li li Ensure policies, procedures and audit requirements are followed /li /ul b Key requirements /b ul li Experience in fast-paced technical services, deployment, logistics or operational environments /li li Previous supervisory or people management experience /li li Strong organisational, planning and workload management skills /li li Excellent communication, problem-solving and decision-making abilities /li li Experience in SLA-driven environments /li li Proactive, customer-focused approach with attention to detail /li li Ability to multitask, prioritise and work under pressure /li li Hands-on experience with computer configuration, deployment or related technical activities /li li Proficiency with Microsoft Office applications /li /ul ul li excellent communication /li li problem-solving /li li decision-making /li li Hands-on configuration, deployment or related technical activities /li li Microsoft Office /li li CCS /li /ul
Configuration & Logistics Supervisor employer: Computacenter
At Computacenter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and mentorship programs, ensuring that you can advance your career while working on cutting-edge Microsoft 365 solutions in the vibrant UK market. Join us to be part of a team that values your contributions and encourages meaningful relationships with clients and colleagues alike.
