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- Tasks: Lead high-value IT service accounts and manage client relationships.
- Company: Join Computacenter, a leader in IT services and solutions.
- Benefits: Enjoy hybrid work options and a supportive team culture.
- Why this job: Make an impact by driving growth and enhancing customer experiences.
- Qualifications: Experience in IT service management and strong leadership skills required.
- Other info: Permanent full-time role based in London with occasional travel.
The predicted salary is between 57600 - 86400 ÂŁ per year.
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Direct message the job poster from Computacenter
Are you passionate about delivering exceptional IT services and building strong client relationships? At Computacenter, we’re looking for a Senior Client Services Manager to lead the delivery of high-value managed service accounts. You’ll be the strategic interface between our clients and delivery teams, ensuring outstanding service performance, commercial success, and long-term growth.
What you’ll do
In a nutshell, you will be accountable for high value and complex IT Managed Services accounts.
As a main point of contact for the customer(s), you’ll cultivate and own key stakeholder relationships and be responsible for the account performance, P&L, contract compliance and risk, strategy alignment between the customer and Computacenter.
You\’ll provide leadership and management of the customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan.
Together with the Sales team, you will drive growth in the Contractual and Professional Services space delivered by understanding the customer’s objectives and challenges, and how to convert these into opportunities for Computacenter.
This looks like:
- Leadership & Management: Lead and manage the Services teams, ensuring alignment with customer outcomes. Work closely with Delivery Leadership to ensure consistent and high-quality service delivery.
- Stakeholder Relationships: Cultivate and manage key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.
- Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.
- Collaboration: Actively drive a One Team approach and Account Plan generation and delivery. Collaborate with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change.
- Customer Experience: Manage the services improvement plan, focusing on the \’in life\’ transformation of service, contract, commercial, and technical outcomes. Drive initiatives to enhance customer experience.
- Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee all aspects of the P&L. Track and manage commercial risks and obligations.
- Professional Services: Involved in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.
- Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.
What you’ll need
- Experience of working in a customer aligned service management role within the IT services industry.
- Experience of leading a team.
- Strong understanding of customer strategy, industry trends, and business objectives.
- Commercial acumen with strong experience managing P&L and contract performance.
- Excellent communication and relationship-building skills.
- Ability to drive strategic growth and manage complex service portfolios.
- Collaborative mindset with a focus on team success and customer satisfaction.
- Active interest in personal and team development.
Additional information
Country: UK
Location: Hybrid, London based with occasional travel to Suffolk
Hours: 37.5
Role Type: Permanent
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Strategy/Planning, Customer Service, and Information Technology
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Client Services Manager employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with Computacenter's services and recent projects. Understanding their offerings will help you articulate how your experience aligns with their needs during any discussions.
✨Tip Number 2
Network with current or former employees of Computacenter on platforms like LinkedIn. Engaging in conversations can provide valuable insights into the company culture and expectations for the Client Services Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven growth in previous roles. Tailoring your experiences to match the job description will demonstrate your suitability.
✨Tip Number 4
Stay updated on industry trends and challenges within IT services. Being knowledgeable about current developments will allow you to engage in meaningful conversations and showcase your expertise during interviews.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT services and client management. Focus on leadership roles and any achievements that demonstrate your ability to drive growth and manage complex service portfolios.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional IT services. Mention specific examples of how you've built strong client relationships and led teams to success, aligning with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise skills such as commercial acumen, communication, and relationship-building. Make sure to connect these skills to the requirements of the Client Services Manager role, showcasing how you can contribute to Computacenter's success.
Showcase Industry Knowledge: Demonstrate your understanding of industry trends and customer strategies in your application. This will show Computacenter that you are not only qualified but also genuinely interested in the role and the company’s objectives.
How to prepare for a job interview at Computacenter
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Services Manager. Familiarise yourself with key terms like P&L, stakeholder management, and service delivery to demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience. Discuss how you've successfully managed teams and aligned them with customer outcomes, as this is crucial for the role.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with managing contracts and commercial performance. Highlight any specific achievements related to P&L management to show your understanding of the financial aspects of the role.
✨Emphasise Relationship Building
Prepare to talk about how you've cultivated strong relationships with clients in the past. Share specific examples of how these relationships led to successful outcomes or growth opportunities.
