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- Tasks: Lead a dynamic team to enhance customer engagement and drive service growth.
- Company: Join a leading IT services company with a focus on innovation and collaboration.
- Benefits: Flexible working, competitive salary, and opportunities for personal development.
- Why this job: Make a real impact by transforming customer experiences and driving strategic growth.
- Qualifications: Proven leadership experience in IT services and strong relationship-building skills.
- Other info: Be part of a diverse team committed to excellence and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
Location: Flexible but must have easy access to London
Hours: 37.5
Role Type: Permanent
Life on the team: You’ll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required. You’ll be Computacenter’s leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes. You’ll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.
What you’ll do:
- Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan.
- Stakeholder Relationships: Cultivate and own key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.
- Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.
- Collaboration: Work closely with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change, embracing a One Team approach.
- Customer Experience: Own the Services Transformation plan, focusing on the in-life transformation of service, contract, commercial, and technical outcomes. Develop customer experience strategies to enhance user satisfaction.
- Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Identify and communicate commercial risks and obligations.
- Professional Services: Involve in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.
- Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.
What you’ll need:
- Proven experience in a similar leadership role within the IT services industry.
- Strong understanding of customer strategy, industry trends, and business objectives.
- Excellent communication and relationship-building skills.
- Ability to drive strategic growth and manage complex service portfolios.
- Collaborative mindset with a focus on team success and customer satisfaction.
- Active interest in personal and team development.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology, Sales, and Strategy/Planning
Client Services Director in City of London employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your experience. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Director in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Director. Highlight your leadership experience in IT services and any relevant achievements that align with the job description. We want to see how you can drive growth and manage complex service portfolios!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your understanding of customer strategy and industry trends. Let us know how you plan to cultivate key stakeholder relationships and enhance customer experience. Keep it engaging and personal!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've built strong relationships in previous roles. We love a good story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Computacenter
✨Know Your Stuff
Make sure you’re well-versed in the IT services industry and Computacenter’s offerings. Brush up on recent trends and innovations, as well as the company’s strategic goals. This will help you demonstrate your understanding of customer needs and how you can drive growth.
✨Showcase Leadership Skills
Prepare examples from your past experiences that highlight your leadership and management abilities. Think about times when you successfully aligned teams or improved customer outcomes. Be ready to discuss how you can lead a virtual team effectively.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your excellent communication skills to engage them in conversation. Ask insightful questions about their current challenges and how you can contribute to their success.
✨Demonstrate Strategic Thinking
Be prepared to discuss how you would approach driving growth and managing complex service portfolios. Share your thoughts on developing customer experience strategies and how you would handle commercial risks. This shows you’re not just a doer but a thinker too.
