Overview
In this role you provide hands-on desktop and incident support in a busy user environment, resolving issues promptly to meet SLAs and contributing to project tasks. You work onsite in Chelmsford and collaborate with Level 3 teams to address major issues while delivering high-quality service. The role sits within the Technicians unit, focusing on hardware, software, and network-related problems to keep users productive. You’ll engage with cross-functional teams to drive timely resolutions and a seamless support experience.
Responsibilities
- Handle incident and service request tasks
- Act as 2nd line resolver for incidents to SLA
- Maintain incidence rate target (<2>
- Complete assigned work within given timeframes
- Support internal/external Project Managers on project tasks
- Tackle Non-Standard Requests within agreed timescales
- Proactively coordinate with Level 3 teams for major issues
- Troubleshoot and resolve hardware, network, and printer issues
- Install and configure software and hardware
Key requirements
- Windows OS proficiency (Win10/Win11) with build/config/registry knowledge
- Office proficiency
- LTSC Channels and KIOSK: desirable
- Basic SCCM/Active Directory understanding
- IT service management software (ServiceNow) familiarity
- Networking knowledge (LAN/WAN/VLAN, DHCP, DNS/WINS, PXE, VPN)
- Experience with Exchange/Outlook and IM tools etiquette
- Peripherals handling (printers, displays, docking stations, etc.)
- Full UK Driving License
- SC Cleared or willing to obtain SC Clearance
- Excellent customer interface and service skills
- Flexibility with working hours
- Clear communication and coordination with teams
- Windows 10/11 administration
- Office suite familiarity
- SCCM/Active Directory basics
Onsite Desktop Support Engineer - Chelmsford employer: Computacenter
At Computacenter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and mentorship programs, ensuring that you can advance your career while working on cutting-edge Microsoft 365 solutions in the vibrant UK market. Join us to be part of a team that values your contributions and encourages meaningful relationships with clients and colleagues alike.
