Overview
In this role you provide hands-on desktop and hardware/software support in a busy environment, resolving incidents and handling service requests to deliver a responsive user experience. You will operate in a technical team, working with Level 3 support to manage major issues and ensure incidents stay within SLA targets. The position offers opportunities to contribute to projects and improve end-user IT services on-site in Bristol. You will work with cross-functional teams to install, configure, and troubleshoot PC hardware, software, and peripherals, helping maintain smooth operations. This is a customer-focused, technically hands-on role in a collaborative IT environment.
Responsibilities
- Handle incidents and service requests with 2nd line resolution
- Maintain incident rate target <2>
- Complete tasks within allocated timeframes
- Support internal and external project managers on project tasks
- Tackle non-standard requests to agreed timescales
- Proactively coordinate with Level 3 teams for major issues
- Troubleshoot hardware, software, and network issues on laptops/desktops
- Install and configure software and hardware
Key requirements
- Windows OS (Windows 10 & Windows 11) knowledge and configuration
- Office proficiency
- LTSC Channels and KIOSK experience desirable
- Basic SCCM/Active Directory understanding
- Networking knowledge (LAN/WAN/VLAN, DHCP, DNS/WINS, PXE, VPN)
- Exchange/Outlook and IM tools familiarity
- Peripherals management (printers, displays, docking stations, cameras, scanners)
- ITSM software experience (ServiceNow)
- Excellent customer interface and service skills
- Some flexibility with working hours
- Full UK Driving Licence
- SC Cleared or eligible for SC clearance
- customer service orientation
- clear communication
- team collaboration
- Windows 10/11
- Microsoft Office
- SCCM
Onsite Desktop Support Engineer - Bristol employer: Computacenter
At Computacenter, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and mentorship programs, ensuring that you can advance your career while working on cutting-edge Microsoft 365 solutions in the vibrant UK market. Join us to be part of a team that values your contributions and encourages meaningful relationships with clients and colleagues alike.
