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For Companies At a Glance
- Tasks: Lead the delivery of high-quality IT services and ensure customer satisfaction.
- Company: Join a leading tech company focused on innovation and customer success.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Why this job: Make a real impact in the public sector while developing your leadership skills.
- Qualifications: Experience in IT Service Management and knowledge of ITIL principles.
- Other info: Be part of a dynamic team with a focus on inclusivity and creativity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
In short – we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation.
What you’ll do
As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one of Computacenter’s large public sector customers. You’ll take responsibility for the full scope of services on this account. Within your area of responsibility, you will contribute to an effective governance model to matrix manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. You’ll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them.
Where you’ll fit in
You’ll be part of the Delivery Leadership team for the account reporting to the Delivery Lead. You’ll have clear areas of responsibility that may vary from time to time. You’ll lead a virtual (matrix) delivery organisation. You’re likely to have a role within the customer’s IT team. Where we operate in an “ecosystem” of suppliers you will have stakeholders within those suppliers to work with. You’ll also form part of a wider community of Customer Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives.
How you’ll be measured
You’ll have clear targets which will be set and discussed regularly. These will include objective measures of Customer Satisfaction, delivery quality and financial cost performance.
What you’ll need
You’ll need to know:
- You’ll be a proven practitioner in IT Service Management.
- You’re likely trained in ITIL, at least to Foundation status.
- You’ll know that it’s not all about ITIL.
- You’ll be able to show that you understand how IT services fit in a customers’ business and how we as a service provider can add value.
You’ll need to be:
- Motivated to succeed as a Team – You’ll know that success is about how teams work together, both within Computacenter and the customer. You’ll do all you can to remove organisational boundaries using a “One Customer One Team” approach.
- Collaborative – You’ll openly share ideas with colleagues across Computacenter and you’ll contribute to initiatives that improve our organisation outside of your account.
- Inclusive – You’ll be aware of and sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment.
- Inspiring – It’s likely that you will lead other people, most of whom aspire to develop their careers into more senior roles. You’ll be a role model to them and support them in their growth.
- Creative – You’ll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time!
- Curious – You’ll want to get to the root of issues, asking “the five why’s” (Six Sigma) and using both data to understand and improve performance.
- Able to tell a story – You’ll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail.
- Advocate Value – You’ll play an active role in the adoption & use of the Customer Value Framework, continually improving and adding value to Computacenter services delivered to the customer.
- Willing to occasionally travel to UK Computacenter offices.
Information Technology Services Manager in Bradford employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Services Manager in Bradford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should know what makes Computacenter tick and how we can contribute to their success. Tailor our answers to show how our skills align with their needs – it’s all about demonstrating our value!
✨Tip Number 3
Practice makes perfect! We can do mock interviews with friends or use online resources to get comfortable with common questions. The more we practice, the more confident we’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing our enthusiasm for the role. Let’s remind them why we’re the best fit and keep ourselves fresh in their minds.
We think you need these skills to ace Information Technology Services Manager in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Information Technology Services Manager role. Highlight your experience in IT Service Management and how it aligns with our focus on delivering high-quality services and customer satisfaction.
Showcase Your Team Spirit: We love a collaborative mindset! In your application, share examples of how you've worked effectively in teams, especially in matrix environments. This will show us that you understand the importance of a 'One Customer One Team' approach.
Demonstrate Your Problem-Solving Skills: We’re looking for someone who can think creatively and come up with solutions. Include specific instances where you've tackled challenges or improved service delivery, as this will resonate with our commitment to innovation.
Be Authentic and Engaging: When writing your application, let your personality shine through! We appreciate candidates who can tell a compelling story about their experiences. Make it engaging and relatable, so we can see the real you. Don't forget to apply through our website!
How to prepare for a job interview at Computacenter
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially if you're certified. Be ready to discuss how ITIL principles can be applied in real-world scenarios, particularly in enhancing customer satisfaction and service delivery.
✨Showcase Your Team Spirit
Prepare examples that highlight your collaborative approach. Talk about times when you've successfully worked within a team to overcome challenges or improve service delivery. Remember, it's all about 'One Customer One Team'!
✨Be Ready to Tell a Story
Think of a few key achievements or challenges you've faced that you can present as stories. Tailor these narratives to demonstrate how you’ve added value to previous roles, focusing on measurable outcomes and customer satisfaction.
✨Understand the Customer's Business
Research the public sector customer you'll be working with. Understand their needs and how your role can add value. This will not only impress your interviewers but also show that you're proactive and genuinely interested in their success.