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- Tasks: Support mobile operating systems and manage device configurations using cloud-based tools.
- Company: Join Computacenter, a global leader in IT services focused on customer satisfaction.
- Benefits: Enjoy comprehensive training, mentorship, and opportunities for continuous development.
- Why this job: Be part of a collaborative team while expanding your technical skills and professional network.
- Qualifications: Experience in 2nd line support and knowledge of mobile endpoint management is essential.
- Other info: Location options include Hatfield, Milton Keynes, or Nottingham; full-time, permanent role.
The predicted salary is between 28800 - 43200 ÂŁ per year.
2nd Line Engineer – Mobile Device Management
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2nd Line Engineer – Mobile Device Management
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2nd Line Engineer – Mobile Device Management
Location: Hatfield/Milton Keynes/Nottingham – Full time on Computacenter site
Role Type: Permanent
Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting
The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments.
It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter’s technical and security standards for Windows 10+ and Windows Server, identifying and addressing any deviations.
Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements.
What you\’ll do
In this role as a 2nd Line Mobile Device Management Analyst, you will be responsible for supporting the mobile operating system environment and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc…)
You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support where required when helpdesk level analysts are unable to resolve.
Working closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA’s, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate.
What you\’ll need
The ideal candidate will have a good working background in a 2nd line support role with several years experience and a working knowledge in mobile endpoint management and cloud technologies. The following skillsets would be deemed essential to the role
- Proven experience in a 2nd line support mobile endpoint engineering role.
- Working knowledge of
- Apple Business Manager
- M365
- iOS and Android mobile operating systems experience (configuration)
- Mobile Device Management through Organisation Groups
Why should you join the Endpoint Build and Configuration Team at Computacenter
Joining the Endpoint Build and Configuration Team at Computacenter means becoming part of a collaborative, open, and friendly global team dedicated to delivering exceptional service and customer satisfaction. You will work alongside a wide range of technical service teams, enabling you to achieve your goals while naturally expanding your professional network.
To support your success, we offer comprehensive build training and ongoing mentorship from a well-established and experienced team. This role provides continuous development opportunities through involvement in regular business-as-usual (BAU) build releases that maintain customer security compliance, as well as diverse non-standard project work throughout the year.
These experiences will help you grow your technical expertise and gain exposure to emerging tools and technologies in the endpoint and server management space.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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2nd Line Engineer - Mobile Device Management employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer - Mobile Device Management
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Workspace ONE, JAMF, and Apple Business Manager. Having hands-on experience or even a basic understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Network with current employees at Computacenter or in similar roles. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in mobile endpoint management and how you've handled complex technical issues. Be ready to share specific examples that demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. Mention any relevant certifications or training you've completed, especially those related to mobile device management or cloud technologies, as this aligns with Computacenter's commitment to employee growth.
We think you need these skills to ace 2nd Line Engineer - Mobile Device Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line support and mobile endpoint management. Use keywords from the job description, such as 'MECM', 'Azure', and 'Intune', to demonstrate your familiarity with the tools mentioned.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention specific experiences that showcase your ability to manage mobile devices and support users effectively.
Showcase Technical Skills: Highlight your technical knowledge of mobile operating systems and management tools. Provide examples of how you've successfully implemented or supported mobile device management solutions in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Computacenter
✨Showcase Your Technical Skills
Make sure to highlight your experience with mobile endpoint management and cloud technologies during the interview. Be prepared to discuss specific tools like Apple Business Manager, Workspace ONE, and your familiarity with iOS and Android operating systems.
✨Demonstrate Problem-Solving Abilities
As a 2nd Line Engineer, you'll be expected to resolve complex issues. Prepare examples of past challenges you've faced in a support role and how you successfully resolved them, particularly in relation to mobile device management.
✨Understand the Company Culture
Research Computacenter's values and team dynamics. During the interview, express your enthusiasm for joining a collaborative and friendly team, and how you can contribute to their commitment to exceptional service and customer satisfaction.
✨Prepare Questions for the Interviewers
Have a few insightful questions ready to ask your interviewers. This could include inquiries about the team's current projects, the tools they use, or how they measure success in the role. It shows your genuine interest in the position and the company.
