Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support mobile device management and ensure seamless operation for clients.
- Company: Join Computacenter, a friendly and collaborative tech company.
- Benefits: Comprehensive training, mentorship, and opportunities for continuous development.
- Why this job: Make an impact in mobile technology while expanding your professional network.
- Qualifications: Experience in 2nd line support and knowledge of mobile endpoint management.
- Other info: Dynamic role with exposure to emerging tools and technologies.
The predicted salary is between 36000 - 60000 £ per year.
2nd Line Engineer – Mobile Device Management
Location: Hatfield – Full time on Computacenter site
Role Type: Permanent
Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting
The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments.
It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter’s technical and security standards for Windows 10+ and Windows Server, identifying and addressing any deviations.
Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements.
What you\\\’ll do
In this role as a 2nd Line Mobile Device Management Analyst, you will be responsible for supporting the mobile operating system environment and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc…)
You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support where required when helpdesk level analysts are unable to resolve.
Working closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA’s, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate.
What you\\\’ll need
The ideal candidate will have a good working background in a 2nd line support role with several years experience and a working knowledge in mobile endpoint management and cloud technologies. The following skillsets would be deemed essential to the role
- Proven experience in a 2nd line support mobile endpoint engineering role.
- Working knowledge of
- Apple Business Manager
- M365
- iOS and Android mobile operating systems experience (configuration)
- Mobile Device Management through Organisation Groups
Why should you join the Endpoint Build and Configuration Team at Computacenter
Joining the Endpoint Build and Configuration Team at Computacenter means becoming part of a collaborative, open, and friendly global team dedicated to delivering exceptional service and customer satisfaction. You will work alongside a wide range of technical service teams, enabling you to achieve your goals while naturally expanding your professional network.
To support your success, we offer comprehensive build training and ongoing mentorship from a well-established and experienced team. This role provides continuous development opportunities through involvement in regular business-as-usual (BAU) build releases that maintain customer security compliance, as well as diverse non-standard project work throughout the year.
These experiences will help you grow your technical expertise and gain exposure to emerging tools and technologies in the endpoint and server management space.
#J-18808-Ljbffr
2nd Line Engineer - JAMF/Android employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer - JAMF/Android
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to mobile device management. Get comfy talking about your experience with tools like JAMF and Android Enterprise Manager, as they’ll likely come up!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past roles, highlight specific projects where you’ve managed mobile devices or resolved complex issues. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Computacenter.
We think you need these skills to ace 2nd Line Engineer - JAMF/Android
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Engineer role. Highlight your experience with mobile endpoint management and cloud technologies, as these are key for us at Computacenter.
Showcase Relevant Skills: Don’t forget to showcase your skills in iOS and Android configuration, as well as your knowledge of tools like JAMF and Workspace ONE. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about mobile device management and how your background makes you a great fit for this role. Be genuine and let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Computacenter
✨Know Your Tools
Familiarise yourself with the specific tools mentioned in the job description, like JAMF, Workspace ONE, and Azure. Be ready to discuss your experience with these platforms and how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous 2nd line support roles. Highlight your approach to troubleshooting and how you liaised with other teams to ensure smooth issue resolution.
✨Understand Mobile Device Management
Brush up on your knowledge of mobile endpoint management and cloud technologies. Be prepared to explain how you would manage device enrolment and policy enforcement, as well as any compliance assessments you've conducted.
✨Demonstrate Team Collaboration
Since this role involves working closely with various teams, think of examples that showcase your ability to collaborate effectively. Discuss how you've worked with stakeholders and service management functions to deliver exceptional service.
